Griff gave an overview of today’s 2017 Summer Seller Update and introduced Brian Burke, eBay’s Director of Community Development. Sherry, San Jose CA (mylittlegeneralstore), asked about free 30- and 60-day returns.
Lee reminded listeners to submit their business to the 2nd annual eBay SHINE Awards for Small Business (http://www.ebay.com/shineawards) by May 19 and register now for eBay OPEN 2017 (http://www.ebayopen2017), July 25-28 at the MGM Grand in Las Vegas.
Ron, Birmingham AL (oilerman21), asked how Categories & Classification changes would impact his listings. eBetsy, Dallas TX (acquisator), had a comment about free 30- to 60-day returns.
Listing policy updates! Our guests are Linda Cornelison, Senior Manager, Global Seller Trust; Shan Vosseller, Senior Director, Product Management-Tech, B2C Selling; and Chris Van Wagoner, Senior Manager, B2C, Seller Experience. Sherry, San Jose CA (mylittlegeneralstore), asked when uploaded photos become part of the eBay catalog.
Updates to returns! Our guest is Jennifer Lindh, Director, Global Buyer Trust.
Updates to international performance standards! Our guest is Ryan Woodward, Senior Manager, Global Seller Trust. Tom, Livonia MI (valaset), asked about these changes in conjunction with eBay’s Global Shipping Program (GSP).
Updates to Categories & Classification! Our guests are Drew Carnell, SDO, Classification Ops Team Manager, SD HI – USA, and Era Johal, Manager, Business Systems 3, SD HI – USA. Contact them with your Categories & Classification question or comment via [email protected]
2017 Summer Seller Update Q&A! Read the entire Summer Seller Update at http://www.ebay.com/summer2017. Lee reminded listeners to submit their business to the 2nd annual eBay SHINE Awards for Small Business (http://www.ebay.com/shineawards) by May 19; register now for eBay OPEN 2017 (http://www.ebayopen2017), July 25-28 at the MGM Grand in Las Vegas; and use their quarterly coupon for eBay-branded shipping supplies at http://www.ebay.com/supplies.
Helen, Rainier OR (summertoad), wants to see a change in sewing pattern categories. Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Griff gave an overview of today’s show and introduced the eBay Radio News with Lee Mirabal. Stories include the 2017 eBay SHINE Awards for Small Business (http://www.ebay.com/shineawards) and eBay Main Street’s 12th annual DC Fly-In. Griff and Lee discussed the United States of eBay Advocacy Day, happening right now in Washington, DC.
LIVE from eBay Main Street’s DC Fly-In! Our guest is Tim Chapman, known on eBay as Top Rated Seller mr.customerservice and a United States of eBay delegate.
Open phones, Contact Us email and more: Lee showed Griff how easy it is to contact your elected officials via eBay Main Street (http://www.ebaymainstreet.com). Griff and Lee discussed eBay’s SHINE Awards for Small Business (http://www.ebay.com/shineawards) and eBay OPEN 2017 (http://www.ebayopen2017.com).
Lee shared her Advice for the Entrepreneur tip #221. Maria, San Jose CA (thestylelister), called with a dilemma about some apparel items. Griff and Lee discussed best practices and the benefits of writing eBay guides and reviews.
Bring your listings into compliance with Frooition’s Active Content Listing Rescue Service! Our guest is Adrian Bausor, Director of Frooition.
The Summer Seller Update was announced on May 9th, while provisions in the Spring Seller Update take effect as of June 1st. First-time caller Matthew, NV, asked about using eBay’s home page and search.
Audrey Tracy, eBay’s Social Media Manager, popped in to talk about the eBay SHINE Awards for Small Business. The deadline to submit your business on eBay for consideration is May 19th. For more info, visit http://www.ebay.com/shineawards.
Griff and Lee read “Time Management for People With No Time – Part 1”, adapted from a post by Cliff Ennico in Rieva Lesonsky’s Small Biz Daily. Ron, Birmingham AL (oilerman21), asked about title format. Paula, Bigfork MT (dbruno), had a question for Lee.
Debbie, Vacaville CA (thebookkiosk), called to clarify the Summer Seller Update’s free returns initiative and share a tip from Lynn Dralle. Durinda, Glendale AZ (drindysquake09), asked where to find eBay best practices (http://www.ebay.com/sellercenter). Bobbi, Sarasota FL (seacoastbargain), called with some exciting news and also had a question about 1-day handling.
Beth, Levittown PA (woadieland), has a challenge with the on-time shipping metric. Lee introduced the BULQ Retail Moment for Memorial Day (http://www.bulq.com). eBay’s Katie McBride popped in with news about eBay OPEN 2017, July 25-28 at the MGM Grand in Las Vegas. Register now and book your hotel room at http://www.ebayopen2017.com
Griff opened this Star Wars Day edition of eBay Radio’s Ask Griff & Lee with the traditional greeting, “May the Fourth be with you!” Ron Lowe, Birmingham AL (oilerman21), shared his experience with returns and customer service. He also asked for a quick listing dish.
eBay’s Federica Rabiolo, Manager, Seller Communications, popped in to share more information on the eBay SHINE Awards for Small Business (http://www.ebay.com/shineawards). Deadline for submissions is May 19, 2017.
Griff and Lee explained how to find the eBay Announcements Board (http:/announcements.ebay.com). Melissa Paz, Orlando FL (lazybreeze_deals), called to share her experience of being featured in eBay for Business (http://www.ebayforbusinessblog.com).
Griff reminded listeners to remove active content from their listings before June 1, when it will be disabled across all devices. Lee informed us that eBay is going to temporarily continue support for existing TurboLister users.
Gina, Des Moines NM (classysoles), asked how to update her address with eBay. Lupe, Reston VA (hapachico), shared her experience with deleting active content.
Griff and Lee read “Why We Should Celebrate Small Business”, adapted from an article by Barbara Weltman for PayChex.com (http://www.paychex.com). First-time caller and first-time live listener Annette, Avon OH (happy_girl_too), called with a question about listing via the mobile app.
Kathy Terrill called in with an extensive field report from this week’s United States of eBay DC Fly-In 17. She received a Small Business Advocate award from eBay Main Street.