Griff opened this Star Wars Day edition of eBay Radio’s Ask Griff & Lee with the traditional greeting, “May the Fourth be with you!” Ron Lowe, Birmingham AL (oilerman21), shared his experience with returns and customer service. He also asked for a quick listing dish.
eBay’s Federica Rabiolo, Manager, Seller Communications, popped in to share more information on the eBay SHINE Awards for Small Business (http://www.ebay.com/shineawards). Deadline for submissions is May 19, 2017.
Griff and Lee explained how to find the eBay Announcements Board (http:/announcements.ebay.com). Melissa Paz, Orlando FL (lazybreeze_deals), called to share her experience of being featured in eBay for Business (http://www.ebayforbusinessblog.com).
Griff reminded listeners to remove active content from their listings before June 1, when it will be disabled across all devices. Lee informed us that eBay is going to temporarily continue support for existing TurboLister users.
Gina, Des Moines NM (classysoles), asked how to update her address with eBay. Lupe, Reston VA (hapachico), shared her experience with deleting active content.
Griff and Lee read “Why We Should Celebrate Small Business”, adapted from an article by Barbara Weltman for PayChex.com (http://www.paychex.com). First-time caller and first-time live listener Annette, Avon OH (happy_girl_too), called with a question about listing via the mobile app.
Kathy Terrill called in with an extensive field report from this week’s United States of eBay DC Fly-In 17. She received a Small Business Advocate award from eBay Main Street.
Griff gave an overview of today’s show and introduced the eBay Radio News with Lee Mirabal. Stories include the 2017 eBay SHINE Awards for Small Business (http://www.ebay.com/shineawards) and eBay Main Street’s 12th annual DC Fly-In. Griff and Lee discussed the United States of eBay Advocacy Day, happening right now in Washington, DC.
LIVE from eBay Main Street’s DC Fly-In! Our guest is Tim Chapman, known on eBay as Top Rated Seller mr.customerservice and a United States of eBay delegate.
Open phones, Contact Us email and more: Lee showed Griff how easy it is to contact your elected officials via eBay Main Street (http://www.ebaymainstreet.com). Griff and Lee discussed eBay’s SHINE Awards for Small Business (http://www.ebay.com/shineawards) and eBay OPEN 2017 (http://www.ebayopen2017.com).
Lee shared her Advice for the Entrepreneur tip #221. Maria, San Jose CA (thestylelister), called with a dilemma about some apparel items. Griff and Lee discussed best practices and the benefits of writing eBay guides and reviews.
Bring your listings into compliance with Frooition’s Active Content Listing Rescue Service! Our guest is Adrian Bausor, Director of Frooition.
How one millennial couple succeeds on eBay! Our guest is Lorianne Bowers, known on eBay along with her husband as Top Rated Seller clbcollectables.
Open phones, Contact Us email and more: Helen, Rainier OR (summertoad), asked if there would be an acceptable way to embed video in a listing after active content is no longer supported as of June 2017. Lee shared a post by Shervin Moghaddam, eBay’s Senior Director of Shopping Experience, in eBay’s corporate blog at http://www.ebayinc.com.
Sharman, Birmingham AL (topfloorfinds), won a $25 gift certificate for shipping supplies from Bubblefast (http://www.bubblefast.com) for answering Lee’s “Hey You, Pay Attention!” question. Melinda, Harrisburg PA (distincttreasures), called with today’s Secret Word.