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customer service

Why You Should Follow Up on Customer Service

Feature Number: 
287
Publish Date: 
Sep 23 2014
Tipper Name: 
John Lawson

When Customer Service Should Be a Win-Win

Feature Number: 
286
Publish Date: 
Sep 23 2014
Tipper Name: 
John Lawson

eBay Radio - Show 570 - Segment 7 - Top Rated Seller Hour

Broadcast Date: 
Sep 23 2014

Social media's effects on customer service! Our guest is Cie Bay, known on eBay as Top Rated Seller cie-bay.
http://www.cie-bay.com

How to Keep Calm When Responding to Your Customers

Feature Number: 
285
Publish Date: 
Sep 16 2014
Tipper Name: 
John Lawson

Why You Need to Empathize with Your Customers (and Don’t Take It Personally)

Feature Number: 
284
Publish Date: 
Sep 16 2014
Tipper Name: 
John Lawson

Why You Need to Own and Handle the Issue of Lost Packages

Feature Number: 
283
Publish Date: 
Sep 9 2014
Tipper Name: 
3rdpoweroutlet

Why You Need to LISTEN to Your Customers

Feature Number: 
282
Publish Date: 
Sep 9 2014
Tipper Name: 
John Lawson

eBay Radio - Show 568 - Segment 6

Broadcast Date: 
Sep 9 2014

Open phones, Contact Us email, and more: Marilyn, Loveland CO (mmmost), sent a Contact Us email asking about the new policy of buyers being able to cancel a transaction within 1 hour of purchase if an item has not yet been shipped. Sandy, Poway CA (moovin), won the Secret Word Contest. Griff and Lee discussed customer service and item descriptions. Bill, Brea CA (kozersky), asked when to refund insured lost or damaged items.

eBay Radio - Show 567 - Segment 4

Broadcast Date: 
Aug 26 2014

7 great customer service tips to keep them coming back for more! Our guest is John Lawson, CEO of ColderICE Media and Titanium PowerSeller 3rdpoweroutlet.
http://www.colderice.com

Ask Griff & Lee - Show 346 - Segment 4

Broadcast Date: 
Aug 21 2014

Rich, Chicago IL (appealing signs), was carried over from the last segment to ask how the Global Shipping Program treats shipping weight. Lynn, Schaumberg IL (daisydog62), shared a story about how not to handle a buyer's change of order and subsequent return. Ed, Corning NY, sent a question about Google through Contact Us to eBay's Director of Community, Jeff Terrell, who was on the eBay Radio Group chat board.

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