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customer service

How to Keep Calm When Responding to Your Customers

Feature Number: 
285
Publish Date: 
Sep 16 2014
Tipper Name: 
John Lawson

Why You Need to Empathize with Your Customers (and Don’t Take It Personally)

Feature Number: 
284
Publish Date: 
Sep 16 2014
Tipper Name: 
John Lawson

Why You Need to Own and Handle the Issue of Lost Packages

Feature Number: 
283
Publish Date: 
Sep 9 2014
Tipper Name: 
3rdpoweroutlet

Why You Need to LISTEN to Your Customers

Feature Number: 
282
Publish Date: 
Sep 9 2014
Tipper Name: 
John Lawson

eBay Radio - Show 568 - Segment 6

Broadcast Date: 
Sep 9 2014

Open phones, Contact Us email, and more: Marilyn, Loveland CO (mmmost), sent a Contact Us email asking about the new policy of buyers being able to cancel a transaction within 1 hour of purchase if an item has not yet been shipped. Sandy, Poway CA (moovin), won the Secret Word Contest. Griff and Lee discussed customer service and item descriptions. Bill, Brea CA (kozersky), asked when to refund insured lost or damaged items.

eBay Radio - Show 567 - Segment 4

Broadcast Date: 
Aug 26 2014

7 great customer service tips to keep them coming back for more! Our guest is John Lawson, CEO of ColderICE Media and Titanium PowerSeller 3rdpoweroutlet.
http://www.colderice.com

Ask Griff & Lee - Show 346 - Segment 4

Broadcast Date: 
Aug 21 2014

Rich, Chicago IL (appealing signs), was carried over from the last segment to ask how the Global Shipping Program treats shipping weight. Lynn, Schaumberg IL (daisydog62), shared a story about how not to handle a buyer's change of order and subsequent return. Ed, Corning NY, sent a question about Google through Contact Us to eBay's Director of Community, Jeff Terrell, who was on the eBay Radio Group chat board.

Ask Griff & Lee - Show 346 - Segment 1

Broadcast Date: 
Aug 21 2014

Griff and Lee discussed yesterday's roll-out of the 2014 Spring Seller updates and when to contact your buyer. Edie, Santa Monica CA (la_de _dah), asked about the use of item specifics and title information by Cassini (Search). George, Rockaway NJ (cript), asked about using the Global Shipping Program (GSP) to ship internationally. Top Rated Seller Vincent, Port Orange, FL (daisylaneboutiquefl), asked for a listing dish of his item number 281196735157. Griff explained how to keep colors true when photographing clothing.

Should You Change Your Customer Service for the Holidays?

Feature Number: 
277
Publish Date: 
Aug 12 2014
Tipper Name: 
Lori Myers

eBay Radio - Show 561 - Segment 9 - Top Rated Seller Hour

Broadcast Date: 
Jul 15 2014

Open phones, Contact Us emails and more: Chad, Destin FL (goldenfingerpicker), asked, "Am I obligated to tell buyers where I've acquired my inventory?" Lee read current events from the eBay Radio Seller Events Calendar, located under the Seller Resources tab in the eBay Radio archives. To submit your event, click on "Submit a Seller Event" in the upper right-hand corner of any archives page and fill out the web form. A listener wrote about a bad customer service experience with a Top Rated Seller. Griff was livid.

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