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customer service

Should You Change Your Customer Service for the Holidays?

Feature Number: 
277
Publish Date: 
Aug 12 2014
Tipper Name: 
Lori Myers

eBay Radio - Show 561 - Segment 9 - Top Rated Seller Hour

Broadcast Date: 
Jul 15 2014

Open phones, Contact Us emails and more: Chad, Destin FL (goldenfingerpicker), asked, "Am I obligated to tell buyers where I've acquired my inventory?" Lee read current events from the eBay Radio Seller Events Calendar, located under the Seller Resources tab in the eBay Radio archives. To submit your event, click on "Submit a Seller Event" in the upper right-hand corner of any archives page and fill out the web form. A listener wrote about a bad customer service experience with a Top Rated Seller. Griff was livid.

Ask Griff & Lee - Show 337 - Segment 4

Broadcast Date: 
May 22 2014

Carried over from the previous segment, eBetsy in Dallas, TX, is officially a member of the Hassle-Free Returns convince team. She discussed how it makes the process easier for the buyer as well as for the seller. First-time caller JoAnn, Minneapolis MN (danceshoedeals), asked for more details on implementing Hassle-Free Returns. Sylvia, Montebello CA (redleader98), called in with a potential bug which occurred when relisting an item. Chris, CO (seriousfun), wrote in to ask about the specifics of free listings.

Ask Griff & Lee - Show 337 - Segment 3

Broadcast Date: 
May 22 2014

Tom from Pittsburgh, PA (blackandgoldgifts) called in to extol the benefits of Hassle-Free Returns. First-time listener and first-time caller Chris, Victoria TX (veteran.at.home), called with a question about drop shipping. Sherry, San Jose CA (mylittlegeneralstore), uses Hassle-Free Returns, and called to endorse it. Griff went into a mini-rantlet about the use of Hassle-Free Returns for any reason and making the buyer happy. Lee talked about the concept of "the customer is always right" being an attitude that not all new sellers have acquired.

Ask Griff & Lee - Show 337 - Segment 2

Broadcast Date: 
May 22 2014

Carried over from the previous segment, Griff and Lee finished dishing Verline's item number 321407752857. They gave her a score of 4.9 out of 5 tureens. Eric Nash from Stamps.com (http://www.stamps.com) called in with the shipping report. Lee talked about her latest purchase on eBay, a very cool smart watch. Griff surprised her, because he has just purchased one too! Tammy, Fort Wayne IN (urban802), asked about a buyer choosing "Other" as the reason for a return and generating an open case against her. Griff talked about the benefits of opting into Hassle-Free Returns.

When You Should Encourage Your Customers to Contact You

Feature Number: 
252
Publish Date: 
Apr 5 2014
Tipper Name: 
Debbie Imlay

Ask Griff & Lee - Show 329 - Segment 1

Broadcast Date: 
Mar 27 2014

Top Rated Seller and loyal listener Denise wrote in about Lee's coughing on-air last week when she had a cold. Kent, Fort Wayne IN (forgottenape), asked about negative feedback. Dan, Aliseo Viejo CA (imakethecase), had a good suggestion concerning eBay's label-printing flow. Tracy, Melbourne Australia (e.shoppings), wrote in to tell us about catching the show at 5sm "Down Under" time. Griff talked about his presentation at the Bay Area eBay & Ecommerce Sellers Group meetup. Patty, Miami FL, asked Griff how he folds shirts for photos.

eBay Radio - Show 548 - Segment 8 - Top Rated Seller Hour

Broadcast Date: 
Mar 25 2014

How to lose a buyer in 5 easy steps! Our guest is Mandy Kennett, known on eBay as mandicrafts.
http://www.mandicrafts.com

Why You Need to Deliver a Great Buyer Experience

Feature Number: 
232
Publish Date: 
Jan 15 2014
Tipper Name: 
Devin Wenig

Advice from the Community: Best of 2013, Part 2

Feature Number: 
231
Publish Date: 
Jan 13 2014
Tipper Name: 
Marsha Collier, Adam Coleman, Jennifer Crowder
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