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customer service

When You Should Encourage Your Customers to Contact You

Feature Number: 
252
Publish Date: 
Apr 5 2014
Tipper Name: 
Debbie Imlay

Ask Griff & Lee - Show 329 - Segment 1

Broadcast Date: 
Mar 27 2014

Top Rated Seller and loyal listener Denise wrote in about Lee's coughing on-air last week when she had a cold. Kent, Fort Wayne IN (forgottenape), asked about negative feedback. Dan, Aliseo Viejo CA (imakethecase), had a good suggestion concerning eBay's label-printing flow. Tracy, Melbourne Australia (e.shoppings), wrote in to tell us about catching the show at 5sm "Down Under" time. Griff talked about his presentation at the Bay Area eBay & Ecommerce Sellers Group meetup. Patty, Miami FL, asked Griff how he folds shirts for photos.

eBay Radio - Show 548 - Segment 8 - Top Rated Seller Hour

Broadcast Date: 
Mar 25 2014

How to lose a buyer in 5 easy steps! Our guest is Mandy Kennett, known on eBay as mandicrafts.
http://www.mandicrafts.com

Why You Need to Deliver a Great Buyer Experience

Feature Number: 
232
Publish Date: 
Jan 15 2014
Tipper Name: 
Devin Wenig

Advice from the Community: Best of 2013, Part 2

Feature Number: 
231
Publish Date: 
Jan 13 2014
Tipper Name: 
Marsha Collier, Adam Coleman, Jennifer Crowder

Ask Griff and Lee - Show 316 - Segment 3

Broadcast Date: 
Dec 5 2013

Sandy, Webster NY, called regarding regarding a challenge with her photos. Freida, Anaheim CA (freidasstore), had a question about doing local pickup for a camera she sold to someone who lives 15 miles from her. Tom, Pittsburgh PA (blackandgoldgifts), reminded us about the upcoming meetup of the Steel City Shooting Stars eBay Sellers Group. Sonny, Salt Lake City UT (petnumber1), called to talk about how to treat buyers. George, Elgin IL (georgek809), had a challenge with an international buyer who is asking for separate billing through PayPal for shipping.

Ask Griff and Lee - Show 315 - Segment 3

Broadcast Date: 
Nov 7 2013

Ed, Manitowac WI (jetfast07), had a question about Managed Returns (now eBay Hassle-Free Returns). Denise, Miramar FL (dbrunt54), called about a customer who did not want to pay for return shipping. Cat, Lindenhurst NY (varoom1234), had a question about Best Offer on a fixed-price listing. Sylvia, Montebello CA (redleader98), called about a challenge with a Best Offer sale. The buyer says they meant to send a different. Mesha, Des Moines NM (classy soles), asked if it's possible to use a tripod with a smartphone.

Ask Griff and Lee - Show 311 - Segment 1

Broadcast Date: 
Oct 3 2013

Griff gave us an overview on the presentation he'll be giving next week at sellers group meetups. Lee told us about the new eBay Radio app for Droids. Download it for free at the Google Play Store. An eBay Radio app for iPhones will be coming soon. Griff and Lee dished a listing for seller holcat55: item number 310656635524. They gave it a score of 4.85 tureens. Kathy, Casper WY, had a question about photography aids appearing in her pictures along with the item for sale, and should she have a disclaimer that they are not included in purchase.

eBay Radio - Show 526 - Segment 1

Broadcast Date: 
Sep 17 2013

Lee Mirabal read the eBay Radio news. Stories include bras, Russia, and The Office. Griff read an email from a seller who just doesn't get it when it comes to customer service.

Ask Griff and Lee - Show 305 - Segment 1

Broadcast Date: 
Aug 15 2013

Griff made fun of Lee's challenges with the studio monitor. Gary, Las Vegas NV (qualitysales4u), called regarding eBay customer service challenges. CJ, San Clemente CA (xoxmas), spoke with Griff and Lee about a letter she received from eBay regarding the Trading Assistant program being canceled.

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