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customer service

Ask Griff & Lee - Show 367 - Segment 1

Broadcast Date: 
Feb 26 2015

Griff told us about an item returned to him as an Item Not As Described. Griff shared the three elements of customer service that he finds most important. (For more details, read Shana Champion's entire article in the eBay for Business blog at http://for-business.ebay.com.)

Why You Need to Make It Personal for the Holidays

Feature Number: 
300
Publish Date: 
Nov 25 2014
Tipper Name: 
John Lawson

eBay Radio - Show 574 - Segment 4

Broadcast Date: 
Oct 21 2014

eBay's Global Shipping Program and customer service! Our guest is Joseph DeMarco, known on eBay as Top-Rated Seller hubcapjoes.
http://www.hubcapjoe.com

Why It’s All About Custmer Service

Feature Number: 
290
Publish Date: 
Oct 14 2014
Tipper Name: 
Roger Keyserling

eBay Radio - Show 571 - Segment 2

Broadcast Date: 
Sep 30 2014

An eBay-Compatible Application for customer support! Our guest is Jodi Gaines Pereira, co-founder and CEO of ReplyManager.
http://www.replymanager.com

Why You Should Follow Up on Customer Service

Feature Number: 
287
Publish Date: 
Sep 23 2014
Tipper Name: 
John Lawson

When Customer Service Should Be a Win-Win

Feature Number: 
286
Publish Date: 
Sep 23 2014
Tipper Name: 
John Lawson

eBay Radio - Show 570 - Segment 7 - Top Rated Seller Hour

Broadcast Date: 
Sep 23 2014

Social media's effects on customer service! Our guest is Cie Bay, known on eBay as Top Rated Seller cie-bay.
http://www.cie-bay.com

How to Keep Calm When Responding to Your Customers

Feature Number: 
285
Publish Date: 
Sep 16 2014
Tipper Name: 
John Lawson

Why You Need to Empathize with Your Customers (and Don’t Take It Personally)

Feature Number: 
284
Publish Date: 
Sep 16 2014
Tipper Name: 
John Lawson
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