Sandy, Webster NY, called regarding regarding a challenge with her photos. Freida, Anaheim CA (freidasstore), had a question about doing local pickup for a camera she sold to someone who lives 15 miles from her. Tom, Pittsburgh PA (blackandgoldgifts), reminded us about the upcoming meetup of the Steel City Shooting Stars eBay Sellers Group. Sonny, Salt Lake City UT (petnumber1), called to talk about how to treat buyers. George, Elgin IL (georgek809), had a challenge with an international buyer who is asking for separate billing through PayPal for shipping.
Ed, Manitowac WI (jetfast07), had a question about Managed Returns (now eBay Hassle-Free Returns). Denise, Miramar FL (dbrunt54), called about a customer who did not want to pay for return shipping. Cat, Lindenhurst NY (varoom1234), had a question about Best Offer on a fixed-price listing. Sylvia, Montebello CA (redleader98), called about a challenge with a Best Offer sale. The buyer says they meant to send a different. Mesha, Des Moines NM (classy soles), asked if it's possible to use a tripod with a smartphone.
Griff gave us an overview on the presentation he'll be giving next week at sellers group meetups. Lee told us about the new eBay Radio app for Droids. Download it for free at the Google Play Store. An eBay Radio app for iPhones will be coming soon. Griff and Lee dished a listing for seller holcat55: item number 310656635524. They gave it a score of 4.85 tureens. Kathy, Casper WY, had a question about photography aids appearing in her pictures along with the item for sale, and should she have a disclaimer that they are not included in purchase.
Griff made fun of Lee's challenges with the studio monitor. Gary, Las Vegas NV (qualitysales4u), called regarding eBay customer service challenges. CJ, San Clemente CA (xoxmas), spoke with Griff and Lee about a letter she received from eBay regarding the Trading Assistant program being canceled.
Griff and Lee talked about getting overwhelmed in your business and what to do about it. Jane, Seabring FL (kittensandlace), called to vent about customer service. Karl, Little Rock AK (karlbay2012), called to ask about the eBay Radio Party & Conference. Carol, Sebastopol CA (carol3030), received positive feedback meant for a different buyer.
How to WOW your customers on eBay and connect with new ones through social media! Our guest is Marsha Collier, bestselling author of the For Dummies series on eBay and social media. She has been named by Fortune magazine as one of the Top 20 Women in Social Media. She is also a Top-Rated Seller as marsha_c and a featured speaker at the 2013 eBay Radio Party & Conference, June 18, 19, and 20 at Bally's in Las Vegas.