Griff and Lee talked about getting overwhelmed in your business and what to do about it. Jane, Seabring FL (kittensandlace), called to vent about customer service. Karl, Little Rock AK (karlbay2012), called to ask about the eBay Radio Party & Conference. Carol, Sebastopol CA (carol3030), received positive feedback meant for a different buyer.
How to WOW your customers on eBay and connect with new ones through social media! Our guest is Marsha Collier, bestselling author of the For Dummies series on eBay and social media. She has been named by Fortune magazine as one of the Top 20 Women in Social Media. She is also a Top-Rated Seller as marsha_c and a featured speaker at the 2013 eBay Radio Party & Conference, June 18, 19, and 20 at Bally's in Las Vegas.
First-time caller Bill, Dana Point CA (panda1clip), asked for a listing dish of item number 200798434914. Griff and Lee got in an argument over the score. Lee felt he needed to use all of the eBay free pictures to show the applications for which you can use his product. They ended up giving Bill a 4.9. Diana, Loomis CA (grammylew7), called to say that customer service is so important to her. As soon as she sells an item, she sends a thank-you note, then she says thank you in her feedback as well as putting a thank-you note in her package.
Top tips for better customer service! Our guest is Danna Crawford, founder of VirtualOnlineLearning.com and an eBay Certified Business Consultant, known on eBay as danna.