Griff answered a "Contact Us" question about issues with the Seller Information Center's Managed Returns page. First-time listener and first-time caller Felix, Weston FL (favmeds), called with a question regarding the quantity of items available flow. Eric, North Kingsville OH (eshirtdeals). called for a re-dish of his listing for item number 231039675844. He made the changes Griff and Lee suggested last week...and they gave him 5 tureens for his new look!
Anita, Chicago IL (davincidiscoveries), called with a great shipping tip! Edie, Santa Monica CA (la_de_dah), called about reducing her prices because her inventory is too big; she wanted to know how to avoid pitfalls. Ed, Western NY (eds-e-threads), called with a question about the Global Shipping Program. Griff and Lee dished a listing from a seller on the chat board for item number 231036960637. The dishing continued into the next segment.
Griff and Lee continued dishing a listing for item number 231036960637. They gave the seller a score of 4.9 tureens. Griff and Lee discussed many important issues relating to your sales on eBay, including how eBay's Cassini search engine parses keywords and the reasons for making a listing private. Lee told us that there's now a way to subscribe to Griff's newsletter and receive it in your email twice a week.
Eric Nash of Stamps.com (http://www.stamps.com) called with a report on the new USPS tool, which is a Priority Mail Delivery Map. Don, Redondo Beach CA (phuturetraxx), had his listing dished for item number 271250956882. Griff and Lee gave him a score of 4.9 tureens. Chris, Grand Junction CO (seriousfun4u), called regarding a policy violation he received for selling a supposedly counterfeit item (it may have been a VeRO violation).
Chris Dawson from Tamebay (http://www.tamebay.com), eBay Radio's international correspondent, called in with a report on changes to eBay.UK -Debbie, Vacaville CA (thebookkiosk), called regarding keyword spamming. Tom, Pittsburgh PA (blackandgoldgifts), had a question about whether Buyer Protection covered an item that shows as delivered but the buyer says he didn't get it. Eddie, Cleveland OH (jillianv03), called about changes to feedback and a call to Customer Support that left him frustrated. Ron, East Liverpool OH (idbolts3), had his listing dished for item number 360722253135.
Griff and Lee dished listing number 261263351514 for a seller on the chat board. Griff and Lee gave it a perfect score of 5 tureens! Tom, Pittsburg PA (blackandgoldgifts) called with some questions about the Global Shipping Program.
Matt Brossard from Terapeak (http://www.terapeak.com) called with this week's TeraTips. Frieda, Anaheim CA (friedasstore), asked for a listing dish on item number 200952481093. Griff and Lee gave her a score of 4.99 tureens. Sue, Letard WV (sudh50), called to have her listing dished for item number 200945819362. Griff and Lee gave her a score of 5 tureens!
Griff and Lee fielded a question from the chat board: Under the new Feedback Removal policy, does content in the Condition Notes field count for purposes of feedback removal (since the description contents do not)? Does the Condition Notes info count as an Item Specifics do, since it's listed under Item Specifics on the View Item page as well as being placed at the top under the title? Tom, Pittsburgh PA (blackandgoldgifts) asked to have his listing dished for item number 121153840781 Griff and Lee told him to make certain changes and call us back.
First-time listener and first-time caller Carlos, Northridge CA, had a question about what happens when a buyer leaves negative feedback after opening a Buyer Protection case for an item not received. It was continued from the previous segment. From the chat board, righthandworld asked to have her listing dished for item number 290956767875. Griff and Lee gave her a score of 4.8 tureens. Jeanette, Hopatcong NJ (bushellcollectibles), called to tell us what happens to an eBay seller when she goes into labor!
Longtime listener and first-time caller Wanda, Roanoke Rapids NC (nc-daydreamer), called to ask for clarification with regards to choice versus multi-variation listings. Pat, Melbourne FL (purrfree) had her listing dished for item number 271236190749. She received a score of 4.95 tureens.