What to do when a buyer returns your item? Our guests Michi Shimada, eBay's Senior Manager for U.S. Returns, and Deric Gregorio, Senior Manager for Returns, explained eBay's newly announced Managed Returns program.
Griff and Lee Mirabal host eBay Radio at eBay: On Location in Philadelphia, PA. Top-Rated Sellers Danni Ackerman (udderlygoodstuff, thedanniapp) and Kat Simpson (thekatsboutique) are our guests; they announced that their new book just came out today! It's a guide to stores for sourcing products.
Jason, Las Vegas NV (tikipugmusic) called to tell us the he and mr.bigfoot - known as Thrifting with the Boys - will be presenting at eBay: On Location in Philadelphia. Dorothy, Arlington TX (eclecticcollectit and todaysbusymoms), thanks eBay for the 12 free pictures. We heard more information from Charissa about selling live worms and crickets on eBay information. Cindy, San Diego CA (pattycyn), is having a challenge with her uploaded photos not zooming. Griff was able to help.
Lee and Griff discussed the new eBay iPad app, Tips from the Community features, and Michael Jackson's likeness in bird poop as well as eBay: OnLocation, coming up September 5-6 in Philadelphia. Register now at http://www.ebayonlocation.com. John, Kansas City MO (winwin4us), had his listing dished for item number 180618718676. His dishing continued into the next segment.
Griff and Lee discussed the Fall Seller Update. Lee reminded us to register now for eBay: On Location in Philadelphia, September 5-6, 2012. Go to http://www.ebayonlocation.com for details and to register.
Registration is open for eBay: On Location in Philadelphia! Jeff Terrell, eBay's Director of Community, joined Griff and Lee to discuss the event. The hotel is Mariott Downtown Philadelphia; rooms are $149.00, and registration is $59. For more details and to register, go to http://www.ebayonlocation.com.
Laura Uribarri from Outright (http://www.outright.com) called in to give us tips on quarterly estimated taxes, which are due. Jere, Fountain CO (wailua), called to ask about pixel size for her eBay photographs. Grannie Annie, HI (stuff-from-hawaii), called in to talk about eBay: On Location in Denver and John Donahoe's comments. John, Cinncinatti OH (thesynth), called in to discuss some challenges he is having with his selling.
J.D. Norton from the eBay Green Team (http://www.green.ebay.com) discussed Green Driving and other Green Team goings-on. Conference attendee Sally Milo stopped by and graced us with her presence on the audience microphone. Sally is known on eBay as going1ncellc, and she sells listing and store design services on eBay. She looked fabulous in her handmade beaded eBay Live tiara!
EBay Inc. CEO John Donahoe and President of eBay Global Marketplaces Devin Wenig stopped by to talk with Griff and Lee for two segments and also took calls from the audience! Conference attendee Louise Sanchez, known on eBay as herbscraftsgifts, gave John and Devin grains of rice with EOL 12 Denver written on them. Another conference attendee, Jason T. Smith, known on eBay as tikipugmusic, took to the microphone with a question for John and Devin. Conference attendee Lori Dolezal, known on eBay as hothollywooddesignz, had a question about a challenge she is having with eBay Mobile.
Ginger Leishman, Marketing Manager for eBay Mobile, chatted with Griff and Lee about all things eBay Mobile. Sam Vreeland, head of Business Development for Kabbage, told us about how Kabbage can help get operating capital for eBay sellers. Annette from Cleveland won the first free room night contest (for one free room night at the Flamingo during the eBay Radio Party & Conference) by being the first caller to answer the question, what famous brother-sister duo will be headlining at the Flamingo during the eBay Radio Party & Conference?