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eBay Radio - Show 577 - Segment 9 - Top Rated Seller Hour

Broadcast Date: 
Nov 25 2014

Open phones, Contact Us email and more: First-time caller and new listener Paula, Sherwood OR (neverlandnook), asked how to upload multiple photos using eBay Mobile on her new Turbo Droid. She also wanted to know where to find Griff's eBay Radio Group newsletter with the Secret Word. (It's the 2nd discussion thread on the list of discussion posts at http://www.eBayRadio.com, with the word NEWSLETTER in its title; you have to be signed in through Community to see it, even if you're already signed in to eBay.) David, Torrance CA (simos310), won the Secret Word Contest.

eBay Radio - Show 576 - Segment 6

Broadcast Date: 
Nov 18 2014

Open phones, Contact Us email and more: Holly, New Milford CT (leighton-2) wrote in about her success with eBay Giving Works. Claudia, Westin FL (claudiasdeals4u), won the Secret Word Contest. Lee told us where to find Griff's newsletter with the Secret Word. It contains instructions for how to subscribe. Rita, Phoenix AZ (azgoodstuff) called to ask about multi-quantity and multi-variation listings.

eBay Radio - Show 575 - Segment 6

Broadcast Date: 
Nov 4 2014

Open phones, Contact Us email, and more: Duane, Kalama WA (spencercreekgifts) wants to be able to offer a replacement option when a buyer receives a damaged item. Gina, Palm Desert CA, complained that her sales are slow, even though she has great merchandise. Lee offered her a listing dish. James, Hamilton OH (isellemporium) won the Secret Word Contest. Betty, Penetang Ontario Canada (sellit!onlinedepot), is concerned that her item is not showing up in search results.

eBay Radio - Show 574 - Segment 6

Broadcast Date: 
Oct 21 2014

Open phones, Contact Us email, and more: Carl, San Diego CA (carlmarxx), has a challenge with the tracking upload percentage information on his Seller Dashboard. Nicole, Germantown TN (easytoindulge), has an item that was a gift, and the gift recipient wants to return it. Ruthann, Leesburg FL (can-do-lady), won the Secret Word Contest.

eBay Radio - Show 573 - Segment 6

Broadcast Date: 
Oct 14 2014

Open phones, Contact Us emails and more: Jonathan Haney, eBay's Head of Returns Experience, stayed on to further discuss Extended Holiday Returns (http://www.ebay.com/holidayreturns) and Hassle-Free Returns (http://www.ebay.com/returns).For a full rundown of eBay's return procedure, go to http://www.ebay.com/returnsoverview.

eBay Radio - Show 572 - Segment 6

Broadcast Date: 
Oct 7 2014

Open phones, Contact Us email, and more: Naj, Seattle WA (neld9085), had his selling restricted for poor performance. Mesha, Des Moines NM (classysoles), had a problem with an international item delayed in transit. Kathleen, Yorktown Heights NY (greeneyedlady56), won the Secret Word Contest. Bev, Chicago IL (samican2), wanted to know why Markdown Manager no longer works with Best Offer listings.

eBay Radio - Show 571 - Segment 6

Broadcast Date: 
Sep 30 2014

Open phones, Contact Us email, and more: Donica, Gilbert AZ (donicas_designs) had an issue with an international shipment through eBay's Global Shipping Program. Luke, Medford OR (kimnluke143), won the Secret Word Contest. Griff and Lee took a look at Luke's listings and discussed his photography challenges., Mike, Indianapolis IN (skating2fast), asked about Auctiva templates and HTML for mobile-friendly listings.

eBay Radio - Show 570 - Segment 6

Broadcast Date: 
Sep 23 2014

Open phones, Contact Us email, and more: Matt Brossard from Terapeak (http://www.terapeak.com) called in with today's research report. Patty, Miami FL (theshoppingmom2), asked if she could list Tommy Bahama buttons or flawed shirts "for parts". Mesha, Des Moines NM (classy soles), won the Secret Word Contest. Bruce, Sarasota, FL (littlemarz), asked about the difference between a "request" and a "case" in the new language of the Resolution Center.

eBay Radio - Show 569 - Segment 6

Broadcast Date: 
Sep 16 2014

Open phones, Contact Us email, and more: Joel Elad (known on eBay as Top Rated Seller joel.elad) stayed on with Lee at the Clear Channel Studios in San Diego. Lisa, San Clemente CA (hippiehut), got a nasty email from an unhappy and possibly fraudulent buyer. Paula, Big Fork MT (dbruno), won the Secret Word Contest. Amy, Abingdon VA (mycupidcottage), is facing competition from her Chinese supplier selling the same item that she is and undercutting her.

eBay Radio - Show 568 - Segment 6

Broadcast Date: 
Sep 9 2014

Open phones, Contact Us email, and more: Marilyn, Loveland CO (mmmost), sent a Contact Us email asking about the new policy of buyers being able to cancel a transaction within 1 hour of purchase if an item has not yet been shipped. Sandy, Poway CA (moovin), won the Secret Word Contest. Griff and Lee discussed customer service and item descriptions. Bill, Brea CA (kozersky), asked when to refund insured lost or damaged items.

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