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Ask Griff & Lee - Show 342 - Segment 4

Broadcast Date: 
Jul 24 2014

First-time caller Mary, Milwaukee WI (marys_world), was asked to stay on in order to dish her listing for item number 111416229561. Griff and Lee gave her a score of 4.8 and asked her to call back next week after she's made some changes. Matt Brossard from Terapeak ( called in with today's research report. John, Davidson MI (ogyaf), called in to find out how to change inaccurate item specifics on a listing that now has bids on it. First-time caller Heidi, Westburg ME (profitmaker2010), asked Griff and Lee to dish her listing for item number 261502486367.

eBay Radio - Show 561 - Segment 3

Broadcast Date: 
Jul 15 2014

Open phones, Contact Us emails and more: Matt Brossard from Terapeak ( called in with our marketplace research report. Stephanie, Philadelphia PA (battery215), had an issue with unpaid items. Jason, Saxonburg PA (unashamed7777), asked if there is an easy way to use a photo from on eBay and if eBay is working on any ways to speed up the listing process. eBetsy, Dallas TX (monjott), had a question about eBay's automated listing recommendations messages.

eBay Radio - Show 559 - Segment 4

Broadcast Date: 
Jun 19 2014

Continuing with Day 3 of the eBay Radio Party & Conference, broadcasting live throughout the world from the Platinum Ballroom at Bally's Las Vegas: Our guest is Matt Brossard, Customer Experience Manager for Terapeak.

eBay Radio - Show 556 - Segment 3

Broadcast Date: 
Jun 10 2014

Open phones, Contact Us emails, and more: Matt Brossard from Terapeak ( called in with today's research report. Sandi, Alameda CA (office threads) called to talk about being part of the Mentors Corner at the upcoming eBay Radio Party & Conference, next Tuesday-Thursday, June 17-19 at Bally's Las Vegas (

Ask Griff & Lee - Show 338 - Segment 4

Broadcast Date: 
May 29 2014

Matt Brossard from Terapeak called in from Australia with today's market research report. eBay seller gisaac81,Purvis MS, sent in a listing dish request for item number 161317310798. They received a score of 4 tureens from Griff and 4.6 from Lee — a most unusual variance. The seller was asked to make the suggested changes and call in with a re-dish request next week.

Ask Griff & Lee - Show 335 - Segment 4

Broadcast Date: 
May 8 2014

Caller Billy, Torrance CA (hotbid22), was carried over from the previous segment with his question about getting a transaction defect due to an Item Not Received case. Matt Brossard from Terapeak ( called in with his research report on sales of gardening items. Lisa, Waco TX (stuffandsuch29), advised Tammy (the first-time caller from segment 3) to stop focusing on how to improve her rankings in Best Match and just follow best practices.

eBay Radio - Show 552 - Segment 6

Broadcast Date: 
May 6 2014

Open phones, Contact Us email and more: Matt Brossard from Terapeak ( called in with a research report. Patrick, Grand Rapids MI (patrickk1358) thinks revealing watcher count on a listing should be up to the seller. Alan, MI (aj_vintagevariety), wrote in about receiving two international packages back without ever hearing from the buyers. Martha, Dallas TX (herwolddallas), called in with the Secret Word. EBetsy had a suggestion as to why Alan's international packages came back and how he could refund them through PayPal even after 60 days.

Ask Griff and Lee - Show 325 - Segment 3

Broadcast Date: 
Feb 20 2014

Daniel, Front Royal VA (karate25Daniel), called to tell us that Terapeak is not currently accessible by the blind. Bev, Chicago IL (samican2, videotown), called with a tip on how to get USPS to scan your package. Allen, Cuyahoga Falls OH (lulachhola), called regarding Item Specifics when selling via eBay Mobile. eBay's new acquisition of a company called PhiSix was discussed; the company specializes in 3D modeling "virtual try-on" of clothing. Lynn, Shaumburg IL (daisydog62), had a huge challenge with eBay's Guest Buyer program.

eBay Radio - Show 540 - Segment 9 - Top Rated Seller Hour

Broadcast Date: 
Jan 28 2014

Lots of tips for eBay sellers! Matt from Terapeak ( called in to remind us about the upcoming Chinese New Year and how sellers should be aware of this holiday all around the world.

eBay Radio - Show 539 - Segment 6

Broadcast Date: 
Jan 21 2014

Alan, Roscommen MI, called regarding a problem with an item going to an APO address. Edward, St. Petersburg FL (sassy-o), won the Secret Word Contest. Matt from Terapeak ( called to give us some tips on selling during January. Tom, Pittsburgh PA (blackandgoldgifts) called in with a javascript issue.

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