Tracy, Australia (e.shoppings), asked how to join the eBay Radio Group, which is a closed group: Sign in through Community (just below the group name), even if you're already signed into eBay, and click the Join Group button. You will be approved shortly. Dari, Bowie MD, asked how to get a Final Value Fee refund if the buyer doesn't respond after a transaction. Becky, San Diego CA (xxteam), had an idea for the name of our Contact Us link. Kat, Lindenhurst NY, asked if there was any tracking for local pickup.
The dynamic duo continues with Mesha, Des Moines NM (classysoles), about her challenge with a possible Item Specifics bug. She is going to report it to Jon the Bug Hunter via email@example.com. Diane, Pittsburgh PA, had a question about printing multiple shipping labels through eBay. Her tracking numbers are not uploading and marking the items as shipped. Andrea, Aukland NZ (glamour-puss-we-are), called from New Zealand about the Global Shipping Program from a buyer's standpoint and other aspects of shopping on eBay.
Griff and Lee talked about change. Vinal, Wolcott CT (vsdsales), called regarding how to ship a package that weighs less that 4 pounds to a country now that USPS First Class International includes tracking to that country.
Kelli Aitchison, Strategic Shipping Manager for eBay, stayed on with Griff and Lee to take questions. Bob, Oakland FL (Lookwhatbobfound), called regarding a challenge with international tracking. Tom, Pittsburg PA (blackandgoldgifts), called to ask why eBay shipping could not recognize an address. Jay, Lowell MA (solitaryjay), had a tracking number issue with a package that never arrived. James, Hamilton OH (kingjamestradingpost), asked if he opened a store, would he lose his 50 free listings. Debbie, Palm Dessert CA (lightmeuponline), called about receiving faulty Delivery Confirmations.
First-time listener and caller Eileen, New York NY (lunagypsy1024), called regarding eBay USPS tracking numbers. Her local post office won't scan her packages. Eileen and Griff had a spirited conversation regarding the issue. Many comments from the chat board were discussed. Lee gave an overview of going to Vegas in the summer for the eBay Radio Party & Conference, including what to wear and what to bring.
Jacqui, Crete IL (newrainfalling), called about selling internationally. First-time listener and first-time caller Bill, Ashfield MA (grapanthr), called regarding a glitch he is having with his store categories being wrong. Lillian, DeLand FL (lilsbeach), had her listing dished for item number 300875533443. She received 4.95 tureens. Jean-Charles, Minneapolis MN (jessydus) called to tell us about his new Minneapolis-St. Paul eBay Sellers Group's meet up, scheduled for 12 noon on Monday, March 25, 2013, at AMF Southtown Lanes, 7941 Southtown Center, Bloomington, MN.
Griff and Lee continued to speak with Cindy, Layton UT (bubbacandance), regarding a buyer who claims his item didn't arrive even though tracking shows it was delivered. Sharon (cookiesparidisio) called to talk about using your gut instinct to determine if a buyer is telling the truth.
Dan, San Antonio TX (northstarliquidators1), called regarding eBay's Trading Assistant Program and a missing link. He also wanted to know how eBay handles Item Not Received cases when tracking shows the item as delivered. Carmie, Debary FL (gamaof5sofar), told us that Griff will be appearing at the Central Florida Ecommerce Group meetup on February 11, 2013. David, Dallas TX (de7709 and shoedesigneritaly2013) called about getting the limits raised on his new seller account.