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Ask Griff & Lee - Show 360 - Segment 3

Broadcast Date: 
Dec 18 2014

New seller Lisa, Shelby NC (tripnc), has been using eBay's recommendations when listing but had a question about their suggestion of a shipping method for perfume. She's doing very well and attributes her success to eBay Radio. Griff talked about how he packs and ships his pre-owned shirts.

Rich, Streamwood IL (dizdebh), asked for advice regarding a shipping snafu. Sylvia, Montbello CA (redleader98), explained how she walked her buyer through Hassle-Free Returns. Lee shared some interesting ecommerce statistics for this holiday season and mentioned that today is Free Shipping Day.

Ask Griff & Lee - Show 343 - Segment 3

Broadcast Date: 
Jul 31 2014

Kim, Lakewood CO (walkinauction), called in with a suggestion for Lee regarding uploading tracking for her voiceover products, which Griff nixed. Julie, Indianapolis IN (jumusnleo), asked how to thank a buyer through PayPal after the sale. Robert, Menlo Park CA (racertrek), thanked Griff for explaining the tracking summary on the Seller Dashboard.

Daniel, Front Royal VA (karate25daniel), called in with an update on his selling efforts. Griff and Lee dished item number 281400556131 for Don, Los Angeles CA (treasure-finder-online-ca). Griff gave a brief photography lesson.

eBay Radio - Show 550 - Segment 3

Broadcast Date: 
Apr 15 2014

Camille, Murfreesboro TN (shopcamillesdeals), called with a challenge regarding the new store design. Sunita, Chester NH (sraikh), had a case opened because the post office made a mistake with scanning her packages. Griff and Lee paid their respects to the Boston Marathon victims by acknowledging a moment of silence.

eBay Radio - Show 548 - Segment 6

Broadcast Date: 
Mar 25 2014

Priyanka Sharma with GoDaddy Online Bookkeeping ( called in her report on taxes. Matt, Cedro Wooley WA (mattbecca), had a question about refunding an international buyer without requiring them to send the item back. Alice, Bayard NE (basketrse), called about using eBay's Hassle-Free Returns for eBay Motors items. Michelle, Lamont IL (basketnrse), had a question about a USPS tracking glitch and how it could affect her defect rate. CJ, San Diego CA (mojoemodern), won the Secret Word contest.

Ask Griff & Lee - Show 328 - Segment 4

Broadcast Date: 
Mar 13 2014

Ralph, Pottsville PA (my_cottage_books_and_antiques), asked about changes to seller standards. Bob, IN (jasmine), wrote in about how the new changes will impact DSRs. CB, Chicago IL (beararmour), called in with a question about cancelled transactions. Jaimie, Laughton MI (purplejaime1976), wrote in to ask about returned items being counted as a transaction defect. Clark, Denver CO (denverdish), wrote to ask about tracking verification and how it affects your rating. Barb, Silverton CO, asked how tracking links work.

eBay Radio - Show 546 - Segment 6

Broadcast Date: 
Mar 11 2014

eTRS shipping update! Our guest is Patricia Garcia-Rubio, eBay's Senior Manager, C2C Shipping, and Blake Young, also from the Shipping Team. They explained how Top-Rated Sellers and other sellers are affected by the shipping-related changes in the Spring Seller Update.
Lu, Mt. Vernon WA (circa-collectiblesandmore11), had a question about an international Item Not as Described case. Mike, Trenton NJ (the2funguyz), asked about Item Not as Received cases opened by buyers who just want to check tracking; will these be considered a transaction defect?

Ask Griff and Lee - Show 325 - Segment 1

Broadcast Date: 
Feb 20 2014

Tracy, Australia (e.shoppings), asked how to join the eBay Radio Group, which is a closed group: Sign in through Community (just below the group name), even if you're already signed into eBay, and click the Join Group button. You will be approved shortly. Dari, Bowie MD, asked how to get a Final Value Fee refund if the buyer doesn't respond after a transaction. Becky, San Diego CA (xxteam), had an idea for the name of our Contact Us link. Kat, Lindenhurst NY, asked if there was any tracking for local pickup.

eBay Radio - Show 530 - Segment 4

Broadcast Date: 
Oct 22 2013

An eBay Compatible Application that uploads tracking information for drop shipments! Our guest is Ted Fullerton, President of Ship Track Send.

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