Camille, Murfreesboro TN (shopcamillesdeals), called with a challenge regarding the new store design. Sunita, Chester NH (sraikh), had a case opened because the post office made a mistake with scanning her packages. Griff and Lee paid their respects to the Boston Marathon victims by acknowledging a moment of silence.
Priyanka Sharma with GoDaddy Online Bookkeeping (http://www.outright.com) called in her report on taxes. Matt, Cedro Wooley WA (mattbecca), had a question about refunding an international buyer without requiring them to send the item back. Alice, Bayard NE (basketrse), called about using eBay's Hassle-Free Returns for eBay Motors items. Michelle, Lamont IL (basketnrse), had a question about a USPS tracking glitch and how it could affect her defect rate. CJ, San Diego CA (mojoemodern), won the Secret Word contest.
Ralph, Pottsville PA (my_cottage_books_and_antiques), asked about changes to seller standards. Bob, IN (jasmine), wrote in about how the new changes will impact DSRs. CB, Chicago IL (beararmour), called in with a question about cancelled transactions. Jaimie, Laughton MI (purplejaime1976), wrote in to ask about returned items being counted as a transaction defect. Clark, Denver CO (denverdish), wrote to ask about tracking verification and how it affects your rating. Barb, Silverton CO, asked how tracking links work.
The eBay Town Hall on March 12, 2014, focused on the initiatives featured in the 2014 Spring Seller Update, including:
- A new way to measure performance
- Top Rated Seller updates
- Safeguards for your status and rewards
- More timely insights in your new Seller Dashboard
- New seller standards
EBay executives on the panel were:
- Executive Sponsor Brian Hsu, Vice-President pf Business Operations
- Lynda Talgo,Vice-President of Global Managed Marketplaces
- Brian Burke, Director of Global Reputation
eTRS shipping update! Our guest is Patricia Garcia-Rubio, eBay's Senior Manager, C2C Shipping, and Blake Young, also from the Shipping Team. They explained how Top-Rated Sellers and other sellers are affected by the shipping-related changes in the Spring Seller Update.
Lu, Mt. Vernon WA (circa-collectiblesandmore11), had a question about an international Item Not as Described case. Mike, Trenton NJ (the2funguyz), asked about Item Not as Received cases opened by buyers who just want to check tracking; will these be considered a transaction defect?
Tracy, Australia (e.shoppings), asked how to join the eBay Radio Group, which is a closed group: Sign in through Community (just below the group name), even if you're already signed into eBay, and click the Join Group button. You will be approved shortly. Dari, Bowie MD, asked how to get a Final Value Fee refund if the buyer doesn't respond after a transaction. Becky, San Diego CA (xxteam), had an idea for the name of our Contact Us link. Kat, Lindenhurst NY, asked if there was any tracking for local pickup.
The dynamic duo continues with Mesha, Des Moines NM (classysoles), about her challenge with a possible Item Specifics bug. She is going to report it to Jon the Bug Hunter via email@example.com. Diane, Pittsburgh PA, had a question about printing multiple shipping labels through eBay. Her tracking numbers are not uploading and marking the items as shipped. Andrea, Aukland NZ (glamour-puss-we-are), called from New Zealand about the Global Shipping Program from a buyer's standpoint and other aspects of shopping on eBay.
Griff and Lee talked about change. Vinal, Wolcott CT (vsdsales), called regarding how to ship a package that weighs less that 4 pounds to a country now that USPS First Class International includes tracking to that country.