Skip to main content

Welcome to the eBay Radio Archives!

We're here to help you achieve and maintain Top-Rated Seller status via:

Live and archived broadcasts of eBay Radio
Helpful advice from the eBay community
Live remote broadcasts from eBay events
eBay Town Halls, where you can talk with team leaders

For exclusive selling tips and to chat with your fellow eBay sellers during live shows, please join the eBay Radio Group. It's free and easy!

EBAY RADIO: TUESDAY, 11am-2pm PT
EBAY RADIO'S ASK GRIFF & LEE: THURSDAY, 11am-1pm PT
ARCHIVES ON DEMAND 24/7 FOR LISTENING OR DOWNLOAD


Our Latest Broadcasts



Aug 26 2014

7 great customer service tips to keep them coming back for more! Our guest is John Lawson, CEO of ColderICE Media and Titanium PowerSeller 3rdpoweroutlet.
http://www.colderice.com


Aug 26 2014

Just the facts and only the facts: secrets for stress-free selling! Our guest is Education Specialist Sherry Gilson, known on eBay as Top Rated Seller mylittlegeneralstore.
http://www.mylittlegeneralstore.com


Aug 26 2014

Open phones, Contact Us emails and more: Lynn, Schaumburg IL (daisydog62), asked about refunding a PayPal guest through Hassle-Free Returns (managed returns). Mary, Milwaukee WI (marys_world), won the Secret Word Contest. Susan, Atlanta GA (nde996), wanted to know the dress code for eBay In Person and had a mobile listing question.


Aug 26 2014

Selling antiques and collectibles! Our guest is Dallas Moore, owner of East Texas Liquidators LLC and known on eBay as easttexasestatephotos.


Aug 26 2014

eBay's Martha Stewart American Made Pinterest Sweepstakes! Our guest is Christine Bolghand, MBA intern in Social Media Marketing at eBay Inc.
http://www.americanmadesweeps.com


Aug 26 2014

Open phones, Contact Us emails and more: Ruth, Easley SC (auctionruth), had a question about her Seller Dashboard. Holly, New Milford CT, wanted to offer customers a discount through Promotions Manager. Sylvia, Montebello CA (redleader98), called in about her post-vacation sales. Lee told Griff about a Best Offer test and some upcoming eBay webinars (http://www.ebay.com/webinars). Griff and Lee talked about this week's eBay In Person events in Atlanta, GA; Nashville, TN; and Miami, FL. Lee reviewed the current eBay Radio Seller Events Calendar, located under the Seller Resources tab in the eBay Radio archives. To submit your event, click on "Submit a Seller Event" in the upper right-hand corner of any archives page, then fill in the webform.


Aug 21 2014

Griff and Lee discussed yesterday's roll-out of the 2014 Spring Seller updates and when to contact your buyer. Edie, Santa Monica CA (la_de _dah), asked about the use of item specifics and title information by Cassini (Search). George, Rockaway NJ (cript), asked about using the Global Shipping Program (GSP) to ship internationally. Top Rated Seller Vincent, Port Orange, FL (daisylaneboutiquefl), asked for a listing dish of his item number 281196735157. Griff explained how to keep colors true when photographing clothing.


Aug 21 2014

Top-Rated Seller Vincent, Port Orange FL (daisylaneboutiquefl), received a score of 4.8 tureens for a listing dish of his item number 281196735157 in the previous segment. Griff suggested a way to avoid using italics in your listing but still be impactful. He also explained why he no longer uses HTML to create bulleted lists. Daniel, Front Royal VA (karate25daniel), called in to ask about inspecting inventory when it's new in the box and sealed.


Aug 21 2014

Penny, Fullton NY (pouncer), asked about the different reports available through the Seller Dashboard. Danni, Las Vegas NV (udderlygoodstuff, thedanniapp), had a question about why opened cases now count as defects. Jan, Fort Pierce FL (yarn_barn), wondered why eBay charges a Final Value Fee on postage.

John, Concord, NC (abcvintage), had a challenge with sold items not showing up in the Sold Items view of his My eBay page. Griff will be traveling next week for the next 3 eBay In Person events, but he will be able to do Tuesday's eBay Radio show from the road with his new Comtrex gizmo. Rich, Chicago IL (appealingsigns), called in to ask about the Global Shipping Program (GSP) and was carried over into the next segment.


Aug 21 2014

Rich, Chicago IL (appealing signs), was carried over from the last segment to ask how the Global Shipping Program treats shipping weight. Lynn, Schaumberg IL (daisydog62), shared a story about how not to handle a buyer's change of order and subsequent return. Ed, Corning NY, sent a question about Google through Contact Us to eBay's Director of Community, Jeff Terrell, who was on the eBay Radio Group chat board.

Edie, Santa Monica CA (la_de_dah), wrote in to ask how to deal with stale inventory. Lee read current events from the eBay Radio Seller Events Calendar, located under the Seller Resources tab in the eBay Radio archives. To submit your event, click on "Submit a Seller Event" in the upper right-hand corner of any archives page, then fill in the web form. Griff and Lee talked about next week's upcoming eBay In Person events.