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On Demand Archives

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Broadcast Date: Sep 18 2014

Griff and Lee talked about the introduction of a more streamlined after-sale experience. Mesha, Des Moines NM (classysoles), asked ifBest Offer items stay up for sale until the buyer pays. eBayer n7epe from the chat board asked if the eBay Radio iPhone app had been submitted to eBay for approval.

Also discussed were the exciting part eBay Giving Works team played in this year's Farm Aid concert and how you can support the brand-new Red Cross Store at http://stores.ebay.com/Red-Cross-Store. Lee purchased a light table for photographing her items. Griff gave her some tips what she should look for and how she should use it.

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Broadcast Date: Sep 18 2014

Griff and Lee dished item number 251641130272 for Stacy, Lexington KY (ravensmuse), and gave her a score of 4.9 tureens. Griff has asked for a playlist to be created for the YouTube Quick Tips for Sellers photography videos he's created. Ruth, Easley SC (auctionruth), received a defect for an item not as described and got conflicting information from Customer Support.

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Broadcast Date: Sep 18 2014

Scott, Egbert WA (thegatheringguru), uses his Twitter account to show how and what he sources while thrifting. Mesha, Des Moines NM (classysoles), weighed in on Ruth's defect experience. Griff brought up that inadvertent defects will be harder to get with the upcoming after-sale process.

Lee reviewed how to reach the eBay Radio chat board by going to http://www.eBayRadio.com, clicking on the big orange LISTEN LIVE button and then clicking on Group Chat. Sign in; scroll down below the big orange LISTEN LIVE and big blue ARCHIVES ON DEMAND buttons; and the chat board is the top discussion post, with the words TODAY! CHAT BOARD in the title.

Tom, Livonia MI (valaset), called in about a lost UPS package causing negative feedback. Griff pointed out how, in a way, this negative feedback actually helps Tom. An eBay store owner overheard Mary, Cincinnati OH (snootyboutique), talking about listing an expensive vase and offered to sell it for her because Mary doesn't have a store.

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Broadcast Date: Sep 18 2014

Ann, Los Gatos CA (ampsales03), had a challenge with using a thermal printer to print labels through eBay. Griff provided some pointers and useful models. Eric Nash from Stamps.com (http://www.stamps.com) called in the day's Shipping Report. First-time caller Shawn, Hillsdale MI (shawnd60us), asked for a listing dish of his item number 161420433415.

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Broadcast Date: Sep 16 2014

Griff gave an overview of today's show and introduced the eBay Radio News with Lee Mirabal. Stories include: eBay’s outage; Surge soda makes a comeback; the worst video game in history; and a lousy restaurant tip. Griff reminded listeners about tomorrow's live eBay webinar (Wednesday, September 17th from 11am-12:30pm PT), which will focus on Best Practices After the Sale, including Hassle-Free Returns. It will also feature live Q&A with members of eBay's Selling Team. Spaces are limited, so sign up ASAP at http://www.ebay.com/webinars.

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Broadcast Date: Sep 16 2014

Ownership rights — your right to resell property you own! Our guest is Tod Cohen, Vice President and Deputy General Counsel, Global Government Relations, eBay Inc.
http://www.eBayMainStreet.com

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Broadcast Date: Sep 16 2014

Open phones, Contact Us emails, and more: Jason, Saxonburg PA (unashamed7777), asked for a listing dish of his item number 201169289688. Griff and Lee gave him a score of 4.85 tureens. Joe, Oradell NJ (hubcapjoe), says he's finally taken Griff's advice and opted into the Global Shipping Program and Extended Holiday Returns. Griff explained when you should never refund an international customer.

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Broadcast Date: Sep 16 2014

Regaining your Top Rated Seller status! Our guest is Carolyn "CJ" Jacinto, eBay Certified Business Consultant and PowerSeller xoxmas.

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Broadcast Date: Sep 16 2014

Preparing for the holiday selling season! Our guest is Joel Elad, author and Top Rated Seller joel.elad.

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Broadcast Date: Sep 16 2014

Open phones, Contact Us email, and more: Joel Elad (known on eBay as Top Rated Seller joel.elad) stayed on with Lee at the Clear Channel Studios in San Diego. Lisa, San Clemente CA (hippiehut), got a nasty email from an unhappy and possibly fraudulent buyer. Paula, Big Fork MT (dbruno), won the Secret Word Contest. Amy, Abingdon VA (mycupidcottage), is facing competition from her Chinese supplier selling the same item that she is and undercutting her.

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Broadcast Date: Sep 16 2014

Reinvent yourself and your business! Our guest is Sharon Ware, owner of Dandelion Consulting, Certified eBay Business Consultant and Top Rated Seller wareskscrapbooks.
http://www.dandelionconsulting.com

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Broadcast Date: Sep 16 2014

Ecommerce tips for success on eBay! Our guest is Stephanie Inge, eBay Education Specialist, known on eBay as stephintexas.

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Broadcast Date: Sep 16 2014

Open phones, Contact Us emails, and more: Griff and Lee discussed modern technology and early vintage cell phones selling on eBay. Teresa, Tempe AZ (clubred97), told us about an interesting way she uses the custom label in Selling Manager Pro. She had a suggestion for eBay. Griff and Lee talked about Griff's camera and what he likes about it.