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On Demand Archives

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Broadcast Date: Sep 9 2014

Griff gave an overview of today's show and introduced the eBay Radio News with Lee Mirabal. Stories include the Global Shipping Program; new rates from USPS; a seller with an interesting sales gimmick; and more.

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Broadcast Date: Sep 9 2014

Extended Holiday Returns (and Hassle-Free Returns)! Our guest is Jonathan Haney, eBay's Senior Manager for Returns Experience.
http://www.ebay.com/holidayreturns

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Broadcast Date: Sep 9 2014

Open phone, Contact Us email, and more: Jonathan Haney (Senior Manager, Returns Experience) stayed on to take questions about the new Extended Holiday Returns and Hassle-Free Returns. Patty from the chat board (woohoodepot) asked what would happen if a gift recipient wanted to return the item. Ada, Miami Beach FL (coriolis57), asked if her 2-tiered return policy would be viable with Extended Holiday Returns.

Danny, West Union IL (honeville1), loves Hassle-Free Returns and is looking forward to trying Extended Holiday Returns. He asked if there would be any further seller protections offered to sellers who opt in to this new feature. R. Crumb's brother, Alex (8889alex), called in from the South of France! He had a comment about his generous return policy and a challenge re: inauthentic signed copies of his brother's artwork. Jonathan told us about an upcoming Community Chat and webinar about Extended Holiday Returns.

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Broadcast Date: Sep 9 2014

eBay Mobile 3.4.0! Our guest is Ginger Leishman, Marketing Manager for eBay Mobile.
http://mobile.ebay.com

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Broadcast Date: Sep 9 2014

Terapeak's new listing scoring tool! Our guest is Matt Brossard, Customer Experience Manager for Terapeak.
http://www.terapeak.com

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Broadcast Date: Sep 9 2014

Open phones, Contact Us email, and more: Marilyn, Loveland CO (mmmost), sent a Contact Us email asking about the new policy of buyers being able to cancel a transaction within 1 hour of purchase if an item has not yet been shipped. Sandy, Poway CA (moovin), won the Secret Word Contest. Griff and Lee discussed customer service and item descriptions. Bill, Brea CA (kozersky), asked when to refund insured lost or damaged items.

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Broadcast Date: Sep 9 2014

Why and how to stay in touch! Our guest is Del Paeske, known on eBay as Top-Rated Seller timecatchers.
http://www.itsallwrite.biz

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Broadcast Date: Sep 9 2014

Subjective vs. objective item conditions! Our guest is Gladys Ramos, known on eBay as Top-Rated Seller antiques_r_great.
http://www.antiquesrgreat.com

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Broadcast Date: Sep 9 2014

Open phones, Contact Us emails, and more: Mary, Milwaukee WI (marys_world), asked for a Pinterest option when sharing items via eBay Mobile. Tammy, Fort Wayne IN (urban802), has an issue with multi-quantity listings. Griff explained when to list using Good Till Cancelled and reminded us to test, test test. Ed, Corning NY (eds-e-threads), had a problem with a buyer asking him to falsify Customs information.

Lee read current events from the eBay Radio Seller Events Calendar, located under the Seller Resources tab in the eBay Radio archives. To submit your meetup or other seller event, click on "Submit a Seller Event" in the upper right-hand corner of any archives page and fill out the webform. Mesha, Des Moines NM (classy soles), asks if she would receive an out-of-stock defect for issuing a partial refund of overpaid shipping. Lee told us about a glamorous Giving Works auction campaign celebrating the 75th anniversary of The Wizard of Oz.
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Broadcast Date: Aug 28 2014

Griff, on location in Florida, talked about the eBay In Person events he's attended this week in Atlanta and Nashville. Marilyn, Loveland CO (mmmost), has an international customer who opened an Item Not Received case. Karin, Springfield OH (stainedglasskarin), asked where she could confirm her Top Rated Seller status. First-time caller Albert, Philadelphia PA (pennsydeals1), wanted a listing dish of item number 261547984011.

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Broadcast Date: Aug 28 2014

Judy, Salem IN (judybsa), shared a feel-good story about the USPS. Gary, Ankeny IA (gs!001), had a question about uploading tracking to meet seller standards. Tom, Pittsburgh PA (blackandgoldgifts), called about free listing promotions.

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Broadcast Date: Aug 28 2014

Will, Mesa AZ (costume hunters), asked if eBay corporate listens to eBay Radio broadcasts, and would they consider implementing changes based on solutions suggested here by sellers. Griff talked about the his role as seller advocate and the purpose of this show. Karl, San Diego CA (carlmarxx), asked about printing his return policy on customers' receipts. Cindy, San Diego CA (pattycyn), had a question about a new change to feedback and was held over to the next segment.

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Broadcast Date: Aug 28 2014

Cindy, San Diego CA (pattycyn), asked about a new change to feedback and gave an update on the Surf's Up eBay San Diego Sellers Group. Lee wished eBay a happy 19th birthday; the chat board celebrated with virtual cake and rum punch. Leroy, Fresno CA (mr-atari), asked how to get a defect removed. Lee read the current events from the eBay Radio Seller Events Calendar, located under the Seller Resources tab in the eBay Radio archives. To submit your event, click on "Submit a Seller Event" in the upper right-hand corner of any archives page and fill out the webform.