On Demand Archives

Professional advice from an eBay Education Specialist! Our guest is Donna Bond, an eBay Education Specialist known on eBay as Top-Rated Seller online-auction-princess.
http://www.online-auction-princess

A listing was dished. Rick, Los Angeles CA (jw_hair), wanted Griff and Lee dish his listing for item number 181077134409 as compared to a listing in one of his other eBay IDs, item number 251196920444. He received a score of 4.8 tureens. Jean, Prescott Valley AZ (nagmashdriver), wanted her listing dished for item number 400336626741, which featured photographs including her cats. Griff and Lee withheld a score until she makes changes and calls back into the show.

Griff recapped the Town Hall issues from yesterday with regard to the 2013 Spring Seller Update. First-time caller Mia, NY NY (dr.mia52), is concerned that she is not getting enough feedback. Carl, Clarksburg WV (carlswain), called regarding the Seller Update. He is happy with the new changes. Bo sent email: He wants to know what happens if he sells an item but only has one and the buyer doesn't pay.

Bo sent email regarding the timeline for Unpaid Items. John, Davison MI (ogyaf), called about the Duplicate Listing Policy being a thorn in his side. Jane, Seabring FL (kittensandlace), loves the Spring Seller Update except for an issue she has with auctions.

Lynn, Melbourne FL (zoolily), called to say that eBay should look at a seller's history before taking action on Duplicate Listings. Chiman, Burlingame CA, called regarding local pickup issues. Bob, Menlo Park FL (racertrek), called to make a comment about local pickup and how he handles it. Cat, Lindenhurst NY (varoom1234), called regarding a buyer who negotiated a Best Offer but now wants the item sent to a different address in a different state. How does she send them an invoice for the balance due on shipping?

Griff and Lee continued with Cat, Lindenhurst NY (varoom1234), regarding — among other things — PayPal Seller Protection. Griff explained exactly what PayPal Seller Protection is. First-time caller Scott, Somerset NJ (trading_assistant_nj), asked about new fees for sellers with eBay Store subscriptions. Carol, Sebastapol CA (carol3030), needed some help with deciding whether her items should be put up for bid or sold at Fixed Price. Darcy, Milpitas CA (shezajennio), had a comment about sending shipments to a different address in the buyer's PayPal account. Travis, Elkhart IN (evcotradingpost), called about the 2013 Spring Seller Update.

The eBay Town Hall on March 20, 2013, focused on the initiatives featured in the 2013 Spring Seller Update, including:

• a simplified rate plan for all sellers
• changes and enhancements to Seller Protection, specifically around reducing Unpaid Items and increasing Feedback Protection
• enforcement of the new Picture Requirements policy
• the launch of Business Policies and Same-Day Handling
• changes to Categories and Item Specifics

EBay executives on the panel were:

• Executive Sponsor Michael "MJ" Jones: Vice President, Business Development for North American Marketplaces
• Christopher Payne, Senior Vice President of Managed Marketplaces
• Brian Hsu, Senior Director, Pricing & Monetization

Other eBay team leaders were also on hand to answer specific questions pertaining to their area. Moderator was Jim "Griff" Griffith, Senior Manager for Seller Advocacy, Dean of eBay Education, and host of eBay Radio. His co-host was Lee Mirabal, co-host of eBay Radio.

Simplified eBay selling fees — and free listings for all! Our guest is Brian Hsu, eBay’s Senior Director, Pricing & Monetization. Brian stayed on to take questions about the new fee structure. Gina, Longmont CO (coloradobestfinds), had a question about PayPal fees being included in the new fee structure. Beth (superjunk) from the chat board asked how eBay would determine which listings were free each month.

Unpaid Items and Best Offer/Buy It Now updates! Our guests are Shawn Lindbergh, Senior Manager, Seller Protection, and Jarrod Jodoin, Product Manager, Checkout. Shawn and Jarrod stayed on to take questions. Lynn, Sierra FL (zoolily) asked how buyers will know about the changes around Best Offer. She also wants a timeline for the Seller Update initiatives. Karan, Phoenix AZ (plazko), wanted to know why not all buyers see the Add to Cart button on every listing.

Enhanced feedback protection for sellers! Our guests are Rich Matsuura, Director, Seller Protections, and Jonathan Haney, Senior Manager, Seller Protection Standards. They stayed on to take questions. Butterbeanery on the chat board was depressed about receiving a negative from a customer because they wouldn't issue the buyer a refund before receiving the item back. Bob, Oakland FL (lookwhatbobfound), had a question about the tracking upload percentage shown on his seller dashboard. His Top-Rated Seller status is at risk.

New Picture Quality Enforcement! Our guest is Jahan Shafizadeh, Head of North America Trust Factors. Jahan stayed on to take questions. Bill, MA (grapanthr), had a question about a watermark on photos for item number 380583262369. Al, Citrus Heights CA (bikerider01), asked for a definition of borders on photos.