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On Demand Archives

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Broadcast Date: Sep 9 2014

Open phones, Contact Us email, and more: Marilyn, Loveland CO (mmmost), sent a Contact Us email asking about the new policy of buyers being able to cancel a transaction within 1 hour of purchase if an item has not yet been shipped. Sandy, Poway CA (moovin), won the Secret Word Contest. Griff and Lee discussed customer service and item descriptions. Bill, Brea CA (kozersky), asked when to refund insured lost or damaged items.

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Broadcast Date: Sep 9 2014

Why and how to stay in touch! Our guest is Del Paeske, known on eBay as Top-Rated Seller timecatchers.
http://www.itsallwrite.biz

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Broadcast Date: Sep 9 2014

Subjective vs. objective item conditions! Our guest is Gladys Ramos, known on eBay as Top-Rated Seller antiques_r_great.
http://www.antiquesrgreat.com

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Broadcast Date: Sep 9 2014

Open phones, Contact Us emails, and more: Mary, Milwaukee WI (marys_world), asked for a Pinterest option when sharing items via eBay Mobile. Tammy, Fort Wayne IN (urban802), has an issue with multi-quantity listings. Griff explained when to list using Good Till Cancelled and reminded us to test, test test. Ed, Corning NY (eds-e-threads), had a problem with a buyer asking him to falsify Customs information.

Lee read current events from the eBay Radio Seller Events Calendar, located under the Seller Resources tab in the eBay Radio archives. To submit your meetup or other seller event, click on "Submit a Seller Event" in the upper right-hand corner of any archives page and fill out the webform. Mesha, Des Moines NM (classy soles), asks if she would receive an out-of-stock defect for issuing a partial refund of overpaid shipping. Lee told us about a glamorous Giving Works auction campaign celebrating the 75th anniversary of The Wizard of Oz.
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Broadcast Date: Aug 28 2014

Griff, on location in Florida, talked about the eBay In Person events he's attended this week in Atlanta and Nashville. Marilyn, Loveland CO (mmmost), has an international customer who opened an Item Not Received case. Karin, Springfield OH (stainedglasskarin), asked where she could confirm her Top Rated Seller status. First-time caller Albert, Philadelphia PA (pennsydeals1), wanted a listing dish of item number 261547984011.

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Broadcast Date: Aug 28 2014

Judy, Salem IN (judybsa), shared a feel-good story about the USPS. Gary, Ankeny IA (gs!001), had a question about uploading tracking to meet seller standards. Tom, Pittsburgh PA (blackandgoldgifts), called about free listing promotions.

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Broadcast Date: Aug 28 2014

Will, Mesa AZ (costume hunters), asked if eBay corporate listens to eBay Radio broadcasts, and would they consider implementing changes based on solutions suggested here by sellers. Griff talked about the his role as seller advocate and the purpose of this show. Karl, San Diego CA (carlmarxx), asked about printing his return policy on customers' receipts. Cindy, San Diego CA (pattycyn), had a question about a new change to feedback and was held over to the next segment.

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Broadcast Date: Aug 28 2014

Cindy, San Diego CA (pattycyn), asked about a new change to feedback and gave an update on the Surf's Up eBay San Diego Sellers Group. Lee wished eBay a happy 19th birthday; the chat board celebrated with virtual cake and rum punch. Leroy, Fresno CA (mr-atari), asked how to get a defect removed. Lee read the current events from the eBay Radio Seller Events Calendar, located under the Seller Resources tab in the eBay Radio archives. To submit your event, click on "Submit a Seller Event" in the upper right-hand corner of any archives page and fill out the webform.

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Broadcast Date: Aug 26 2014

Griff gave an overview of today's show and introduced the eBay Radio News with Lee Mirabal. Stories include a multi-million-dollar comic book auction; Farm Aid; and Portland, OR. Griff and Lee discussed this week's eBay In Person events in Atlanta, GA; Nashville, TN; and Miami, FL. Griff told us that his Quick Tips for Sellers photography videos have been posted on eBay's YouTube channel.

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Broadcast Date: Aug 26 2014

Following up on how eBay keeps one couple afloat and a special antique sold on eBay! Our guests are Maida and Bill Webster, known on eBay as Top Rated Seller connectibles.
http://www.connectibles.net

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Broadcast Date: Aug 26 2014

Open phones, Contact Us emails and more: Matt Brossard of Terapeak called in today's research report. Daniel, Front Royal VA (karate25daniel), gave us an update on his sales. Julie, Chicago IL (magyar5615), called to have her listing dished for item number 351155401903.

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Broadcast Date: Aug 26 2014

7 great customer service tips to keep them coming back for more! Our guest is John Lawson, CEO of ColderICE Media and Titanium PowerSeller 3rdpoweroutlet.
http://www.colderice.com

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Broadcast Date: Aug 26 2014

Just the facts and only the facts: secrets for stress-free selling! Our guest is Education Specialist Sherry Gilson, known on eBay as Top Rated Seller mylittlegeneralstore.
http://www.mylittlegeneralstore.com