Diana, Loomis CA, called to suggest that sellers require insurance on anything over $50. Colleen, Callspell MT, called regarding when a seller has to ship to receive an automatic 5-star DSR for shipping time. Charlene, Jackson WY, said that the new My Message format is not good for people with visual impairments. She also had a buyer leave her negative feedback for the first time in her selling career on eBay. Diana, Loomis CA, called about a friend who sold a Harley-Davidson item she had made and got a nasty letter from someone claiming to be a Harley-Davidson employee.