Adam, Johnson City TN (peacockauctions), was held over so Griff and Lee could finish dishing his listing for item #220814145317. He received a score of 4.6 tureens along with some suggestions for improvement. Pattie, Miami FL, called to tell us about her thank-you cards to buyers that she writes by hand and puts in their package. She says customers even mention her notes in their feedback! Julio, Chicago IL, called about reporting a buyer who said they never received their item despite Delivery Confirmation showing otherwise. Denise, Shalimar FL (dbrunt54), called to ask why she should offer free shipping.