Griff explained the Managed Returns Process, and why you should opt in to it. How to handle a bad buyer was also discussed. Jeff, Bloomington IL (jefson), called to tell us that major retailers take more returns the first thing on Monday morning than the rest of the week and that eBay sellers should just let buyers make returns and get over it. He called to tell us he loves the Global Shipping Program! Tom, Pittsburgh PA called regarding an upcoming meetup of the Steel City Shooting Stars eBay Sellers Group; it will be held 3-6pm Sunday, March 3, 2013, at Kiln ‘N’ Time, 3801 Penn Avenue, Pittsburgh, PA. Sign up to attend at the group’s page on meet up.com. Bob, Menlo Park CA (racertrek) called about a challenge with an international buyer who left him negative feedback.