Ed, Manitowac WI (jetfast07), had a question about Managed Returns (now eBay Hassle-Free Returns). Denise, Miramar FL (dbrunt54), called about a customer who did not want to pay for return shipping. Cat, Lindenhurst NY (varoom1234), had a question about Best Offer on a fixed-price listing. Sylvia, Montebello CA (redleader98), called about a challenge with a Best Offer sale. The buyer says they meant to send a different. Mesha, Des Moines NM (classy soles), asked if it’s possible to use a tripod with a smartphone.