Anita, Chicago IL (affacom), told a story about a customer who tested her return policy. She also asked Griff to comment on Google’s Panda search algorithm. Susan, Atlanta GA (nde996), had question about the procedure for contacting Customer Support. First-time caller Valerie, Clinton WI (jacobsenbooks), reported a bug she experienced with Buy It Now. Patty, Miami FL (shoppingmom2), followed up on her previous call to report the positive conclusion of her open Item Not Received case. Griff and Lee discussed what they’ve been selling on eBay.