Today —Tuesday, October 10, 2017 — eBay Radio is taking the day off in honor of Columbus Day. Instead, please join Griff at 12:30pm PT live on Facebook.com/eBayForBusiness to meet eBay’s new Senior Vice President, Americas, Scott Cutler, and hear his commitment to sellers.
This Thursday, October 12, 2017, please tune into eBay Radio’s Ask Griff & Lee live at our regularly scheduled time, from 11am to 1pm PT. We’ll be replaying Griff’s interview with Scott as part of the show, and of course, taking your calls as usual. See you then!
p.s. And please mark your calendar for next Tuesday, October 17, 2017, when eBay Radio #700 will be live from 11am-2pm PT!
Our guests for eBay Radio Show #699 on October 3, 2017, are:
Our guests for eBay Radio Show #698 on September 26, 2017, are:
Bob Kupbens assured us during last Tuesday’s show that the 2017 Fall Seller Update is designed to help people find what they want on eBay. The goal is to help sellers create the right offers — and get your listings in front of more buyers. We encourage all of you to read the ENTIRE Seller Update at eBay.com/Fall2017 and learn how to implement these new initiatives to help you sell more this Fall. The update is broken into three major categories:
1. Listing Visibility
You’ll be able to increase exposure with eBay Guaranteed Delivery, Markdown Manager and Promotions Manager updates, bundles and lots, and eBay Questions & Answers…Q&A for short.
2. Policy updates to improve performance
Read the entire 2017 Fall Seller Update at eBay.com/Fall2017.
Our guests for eBay Radio #697 (special Fall Seller Update show) on September 19, 2017, are:
Bob Kupbens, Vice President, B2C Seller Experience & Global Trust: 2017 Fall Seller Update Overview
Linda Cornelison, Senior Manager, Global Customer Trust: Updates to eBay’s Contact Information Policy
Chris Van Wagoner, Senior Manager, Structured Data: Updates to Structured Data (Product Identifiers, Watermarks, Catalog, Bundles and Lots)
Maria Lee, Senior Manager, Buyer & Seller Trust: Updates to eBay Returns
Greg Ross-Smith, Product Activation, Guaranteed Delivery: Updates to Guaranteed Delivery
Liv Ellingsen, Senior Product Manager, B2C Seller Marketing Levers: Updates to Markdown Manager
In addition to seller protection efforts already announced, eBay is implementing special measures to help sellers impacted by Hurricanes Harvey and Irma:
eBay has set up a special email address, [email protected], and can help you with the offers above as well as the following issues:
Please email eBay from the email address associated with your account, so they can quickly confirm your identity. You need not use this email address to receive these benefits; eBay is simply creating another channel for reaching their customer service team.
Meanwhile, eBay has emailed your buyers, asking for their patience and letting them know that you may not be able to fulfill orders at this time. As soon as you are able, please communicate with your buyers on the status of their orders.
eBay takes seriously our commitment to their selling and buying partners and wants to help impacted sellers get back on their feet as soon as possible. If you need customer service, please call 866-540-3229 or send email to [email protected]
For additional details and related announcements, visit eBay’s Announcement Board at http://announcements.ebay.com.
Our guests for eBay Radio SHow #696 on September 12, 2017, are:
Tim Chapman, Top Rated Seller mr.customerservice: Selling Strategies for Tough Times
Angie Cardona-Nelson, Co-Owner of eWaste Direct, Top Rated Seller angiesgreengosurplus and 2017 SHINE Awards Grand Prize Winner: Becoming eBay’s 2017 Small Business of the Year
Danna Crawford, CEO, PowerSellingMom Inc., and Top Rated Seller danna: When Weather Affects Your Business, Be Prepared!
Ciara Brown, Top Rated Seller thediamondhanger and 2017 SHINE Awards Winner: Winning eBay’s 2017 SHINE Award for Young Entrepreneur
Joe DeMarco, Top Rated Seller hubcapjoes: How to Increase Your Sales Using eBay Tools
Due to the severity of Hurricanes Harvey and Irma, many eBayers may be affected. eBay will automatically apply Seller Protection to all impacted sellers. You will not receive defects for stockouts or unresolved cases with buyers, nor will your late shipment rate be impacted.
If your merchandise has been damaged, or you will not be able to access it, eBay recommends ending any auctions and taking down any Buy It Now listings before they result in a sale. eBay will not charge a fee for ending listings early.
If you are an eBay Stores subscriber, place your store in vacation mode and extend your handling time on all items to when you can get back to business.
In addition, eBay is implementing some special measures to help sellers impacted by Hurricanes Harvey and Irma. All of these protections will be applied automatically. You won’t need to call or email in to receive the following benefits:
eBay can also help by placing your store in vacation mode, taking down your listings and saving them in My eBay, and emailing your buyers. If you need customer service, please call eBay at 866-540-3229, or send email to [email protected]
eBay Radio reminds you that Harvey and Irma have also impacted buyers. Please be patient with customers from the affected region.
For more details concerning hurricane-related eBay announcements, please visit the Announcements Board at http://announcements.ebay.com or from your Seller Hub Overview page.
ENJOY EBAY OPEN 2017 ON VIDEO
Want to relive the excitement of eBay Open 2017 — and benefit from the valuable content presented there? Check out videos of the general sessions and workshops!