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eBay Implementing Special Measures for Hurricane-impacted Sellers

13 Sep 2017 Blog

In addition to seller protection efforts already announced, eBay is implementing special measures to help sellers impacted by Hurricanes Harvey and Irma:

  • eBay will waive insertion fees and Store subscription fees for all store levels for 3 months for all sellers.
  • Once your business is up and running again, eBay will help you jump-start your cash flow with a $30 Promoted Listings credit for business sellers.
  • To help you restock your shipping station, eBay will send you a $30 coupon for eBay-branded shipping supplies for business sellers.

eBay has set up a special email address, [email protected], and can help you with the offers above as well as the following issues:

  • If you have an eBay store, but no direct internet access, eBay can place your store in temporary vacation mode, along with a message to your buyers that you are away.
  • eBay can also take down any active listings on your behalf and place them in My eBay for relisting at a later time.

Please email eBay from the email address associated with your account, so they can quickly confirm your identity. You need not use this email address to receive these benefits; eBay is simply creating another channel for reaching their customer service team.

Meanwhile, eBay has emailed your buyers, asking for their patience and letting them know that you may not be able to fulfill orders at this time. As soon as you are able, please communicate with your buyers on the status of their orders.

eBay takes seriously our commitment to their selling and buying partners and wants to help impacted sellers get back on their feet as soon as possible. If you need customer service, please call 866-540-3229 or send email to [email protected]

For additional details and related announcements, visit eBay’s Announcement Board at http://announcements.ebay.com.