In addition to seller protection efforts already announced, eBay is implementing special measures to help sellers impacted by Hurricanes Harvey and Irma:
eBay has set up a special email address, firstname.lastname@example.org, and can help you with the offers above as well as the following issues:
Please email eBay from the email address associated with your account, so they can quickly confirm your identity. You need not use this email address to receive these benefits; eBay is simply creating another channel for reaching their customer service team.
Meanwhile, eBay has emailed your buyers, asking for their patience and letting them know that you may not be able to fulfill orders at this time. As soon as you are able, please communicate with your buyers on the status of their orders.
eBay takes seriously our commitment to their selling and buying partners and wants to help impacted sellers get back on their feet as soon as possible. If you need customer service, please call 866-540-3229 or send email to email@example.com.
For additional details and related announcements, visit eBay’s Announcement Board at http://announcements.ebay.com.