Bob, West Grove PA, won the Secret Word Contest: a beautiful blue eBay logo beach towel. He has been on eBay for 12 years and is going to open a store for the first time this week. Uncle Joe Adamson, Oklahoma City OK, invited us to an upcoming special meeting of the OKC Metro eSellers Group this Thursday night, featuring tips on bookkeeping and small business tax needs just before tax time. Details are available at http://www.meetup.com/okc-esellers. Rudy, Longview TX, thanked us for getting back to him so quickly last week with his Page Mage issue. Rich, Streamwood IL, sold a sugar bowl. and the buyer wrote back that the picture was for a set instead of just a sugar bowl. The buyer was wrong; what to do?