Lee broadcast an offer: “If you think your question or comment is better than a story about bird poop on a windshield that looks like Michael Jackson listing…call us now, or I’ll read the bird poop story.” Katie, Mancato MN (daisy724), quickly called to say that the refund process on eBay should be easier. She gave examples of why. Griff told us about a new feature that may be coming out soon that would solve this problem. Rocco, San Jose CA (thesoundworks1), regarding his listing for a guitar that eBay says is in violation due to improperly using a YouTube video. Carol, Chico CA (xroscoe) wants to know why eBay’s cross-promotion functionality doesn’t work for her.