Enhanced feedback protection for sellers! Our guests are Rich Matsuura, Director, Seller Protections, and Jonathan Haney, Senior Manager, Seller Protection Standards. They stayed on to take questions. Butterbeanery on the chat board was depressed about receiving a negative from a customer because they wouldn’t issue the buyer a refund before receiving the item back. Bob, Oakland FL (lookwhatbobfound), had a question about the tracking upload percentage shown on his seller dashboard. His Top-Rated Seller status is at risk.