Brian Burke, Director, eBay Global Reputation System, and Kristine (Kristi) Deimoz, Senior Manager, eBay Seller Experience, stayed on to take calls about the new Seller Standards announced in the Spring Seller Release. CB, Chicago IL (beararmour) wanted to know how Buyer Protection applies to items damaged in transit. Martha, Dallas (herwolddallas) had a question about buyer returns for Item Not as Described. Christian, Salem OR (urban picker), had a question about reimbursements. Sandi, Alameda CA (office threads), asked when Item Not as Described cases count against the seller.