Priyanka Sharma with GoDaddy Online Bookkeeping (http://www.outright.com) called in her report on taxes. Matt, Cedro Wooley WA (mattbecca), had a question about refunding an international buyer without requiring them to send the item back. Alice, Bayard NE (basketrse), called about using eBay’s Hassle-Free Returns for eBay Motors items. Michelle, Lamont IL (basketnrse), had a question about a USPS tracking glitch and how it could affect her defect rate. CJ, San Diego CA (mojoemodern), won the Secret Word contest.