Open phones, Contact Us email and more: Kevin, Gaithersburg MD (gaithersburgcoin), asked Griff to reiterate the 2 reasons sellers can get a defect under the new rules outlined in the 2015 Fall Seller Update (http://www.ebay.com/sellerupdate). Billy, Platte ND (feedingzoe), thought he had the Secret Word. Lynn, Campbell CA (dscattterskindness), win the Secret Word Contest.