Shipping and returns! Our guests are Lauren Yee, Manager for Returns Experience, and Anil Nair, Senior Manager for Shipping. They stayed on to answer questions about the new initiatives contained in the 2016 Fall Seller Update (http://www.ebay.com/sellerupdate). Tony, CA (perpetualpieces), has a challenge with frequent returns of untested items. Ken, Phoenix AZ (gardenermall) had a question about local pickup.