Open phones, Contact Us email and more: Forrest, Lakewood WA (hulkhauler1), wondered where to find his quarterly coupon for eBay-branded shipping supplies. He also had a question about Best Match. Lil, Deland FL (lilysloft), has a challenge with the new Leave Feedback page. Lee reminded listeners to use their Q4 coupon for eBay-branded shipping supplies (http://www.ebay.com/supplies). Gina, Des Moines NM (classysoles), asked if she could pause a managed promotion.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. Click on the event’s title to see all the details. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Griff and Lee discussed Hurricane Harvey’s impact on post offices; for information on postal service disruptions due to natural disasters such as weather events, go to USPS’ Service Alerts page under the Newsroom tab at http://about.usps.com. CB, Chicago IL (c.b.), had a listing that wasn’t showing up in search results. Ron, Birmingham AL (oilerman21), called to share a shipping request.
Garth, York PA (stillkickingsports), asked about using punctuation in listing titles. Cindy, San Ramone CA (twirl planet), shared her favorite We Are Twenty moment. Jay, Lowell MA (solitary jay), received an eBay acknowledgement of a sale and payment but doesn’t see the payment in his PayPal account.
George, Elgin IL (georgek809), asked if when the Fall Seller Update changes go into effect, will there be any benefits to using free shipping instead of calculated shipping? Pam Wilson and Jon Dean, organizers of eBay Sellers of the Metro Denver Area meetup group, asked which parts of the 2015 Fall Seller Update were most important to share at their group’s upcoming meetup.
First-time caller Kate, Webster City IA (serendipity-4-ever), was held over from the previous segment. Griff and Lee dished her listing for item number 131523473299. Patty, Miami FL (theshoppingmom2), called to explain an email she sent to Griff regarding Best Match.
Open phones, Contact Us email and more: John Lee, eBay’s Director of Monetization, and Erez Yereslove, eBay’s Senior Director of Monetization, stayed on to take calls regarding the changes to fees and features outlined in the 2015 Spring Seller Update. Donna, Syracuse NY, suggested that since eBay seems to be going back to its roots, perhaps Weird Al Yankovich could write a new eBay parody song that would go viral.
Carlos, Washington DC (rare books_vintageposters), asked why changes to Collectibles categories are not also made to Antiques categories. Wanda, Beaverton OR (myhomeschooldelights), was concerned about the increased insertion fees for listing in the media category. Christopher, Los Angeles CA (christospm) wanted to know why relistings were excluded from free listing promotions. Carlos, Washington DC (rare books_vintageposters), called regarding placement in Best Match in relation to listing duration.
Steve, Niagara Falls NY (sellersince2009), asked Griff and Lee to dish his listing for item number 161607689508. They gave him a score of 4.5 tureens and asked that he let them know once changes have been made, so they can look at it again. Griff asked listeners on the chat board for suggestions on how to rewrite the description. Cindy, San Diego CA (pattycyn), called in with questions about store promotions and SEO for eBay listings.