eBay’s Greg Ross-Smith, Senior Manager, Shipping, popped in to announce that tomorrow (12/15/17) is Free Shipping Day (http://www.FreeShippingDay.com); he also offered some last-minute holiday shipping tips. C.B., Chicago IL (c.b.), asked Greg a shipping question.
Santa Griff gave eBayana to Chris, Grand Junction CO (seriousfun4u); Edie, Santa Monica CA (dress_to_suit), who had a question about store vacation mode; and Debbie, Vacaville CA (thebookkiosk), who shared a holiday shipping experience.
Open phones, Contact Us email and more: Jonathan, Las Vegas NV (westcoastlive), had an excellent suggestion with regard to watchers. Raejean, Cave Creek AZ (holidaysandmemories), encountered a challenge with eBay’s shipping calculator. Denise, Union City PA (deni_valcory), called back after downloading the eBay app to her smartphone.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. Click on the event’s title to see all the details. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Open phones, Contact Us email and more: Durinda, Glendale AZ (drindy), has a challenge with getting buyers to use their cart for multiple items with combined shipping. George, Elgin IL (georgek809) wants to let buyers know how to use local pickup.
Open phones, Contact Us email and more: Troy, Huxley IA (killerjigs), called with a question about using shipping label providers other than eBay Labels with Guaranteed Delivery. Sam, Orlando FL (refrigeratedsolidliquidsinc), encountered a glitch while trying to set up a calculated shipping business policy.
USPS, UPS and FedEx all have raised their rates, starting with UPS on December 26, 2016, followed by FedEx on January 2, 2017, and USPS as of January 21, 2017. eBay’s shipping calculator and eBay Labels are likewise being updated with these new rates. Make sure your shipping prices on your active listings reflect them, too.
If you use calculated shipping, check that all your listings have accurate package weights and measurements. Your listings will show the new rates automatically once they take effect.
If you use flat rate shipping, review your listings to see if your flat rate covers the price increases. You may have to raise your flat rate charges to maintain the same profit level.
If you offer free shipping, review your listings to see if your prices can absorb the extra costs, or if you should make adjustments to your prices.
And remember: Using eBay labels can help you save up to 25% on USPS domestic Priority Mail and up to 37% on domestic FedEx services. Tracking is uploaded automatically, plus you get free supplies and free package pickup.
Open phones, Contact Us emails and more: Griff and Lee dished a listing for soko-step (South Bend, IN) from the chat board. Paula, Big Fork MT (dbruno), won the Secret Word Contest. Sharman, Birmingham AL (topfloorfinds), asked for advice about a return. Ed, Corning NY (eds-e-threads), had a question about eBay’s calculated shipping.
First-time caller Glenn, Shelton WA (thegatheringguru), was held over from the previous segment for a listing dish and received a score of 4.95 cauldrons. He also won a $25 gift certificate for shipping supplies from Bubblefast (http://www.bubblefast.com). First-time caller David, Palmersville OH (mcc1146), called from the road with questions about product identifiers and best offers; he also had a suggestion regarding Regional Rate boxes.
Garth, York PA (stillkickingsports), asked about using punctuation in listing titles. Cindy, San Ramone CA (twirl planet), shared her favorite We Are Twenty moment. Jay, Lowell MA (solitary jay), received an eBay acknowledgement of a sale and payment but doesn’t see the payment in his PayPal account.
George, Elgin IL (georgek809), asked if when the Fall Seller Update changes go into effect, will there be any benefits to using free shipping instead of calculated shipping? Pam Wilson and Jon Dean, organizers of eBay Sellers of the Metro Denver Area meetup group, asked which parts of the 2015 Fall Seller Update were most important to share at their group’s upcoming meetup.
Griff opened the show with a correction about how free shipping works with Google Shopping. Julie, Las Vegas NV (julies*jems), had an issue with her old store name shopping up in her listings. Lee invited Julie to the eBay Radio Party & Conference, coming up June 16, 17 and 18 at Bally’s Las Vegas; the event is already more than halfway sold out, so register now and reserve your group-rate hotel room at http://www.erVegas.com. Beverly, Norwalk CA (kshemi), asked about calculating shipping rates with Google Shopping and the Get It Fast option in the Sell Your item form.
Open phones, Contact Us email and more: Heidi, Yardley PA (casualspirit), asked if inactive seasonal listings are dragging down her active listings in search results. Bill Perlman, Ashfield MA (the_silver_panther), asked if he still has to fill out the package weight and dimensions when selecting for free shipping from calculated shipping. Tamera, Comfrey MN (tam2win1) wanted to know if changing her handling time to 10 days while she’s on vacation would affect her Top-Rated Seller status. Amanda, Richmond VA (heygoodeye), won the Secret Word contest.
Lee told us about the special dedicated Mother’s Day page linked from the pink flower at the top of any eBay page next to the words “MOTHER’S DAY Shop gifts”. USPS is testing larger mailboxes to enable more secure package delivery. Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on “Submit a Seller Event” in the upper right-hand corner of any archives page.