Open phones, Contact Us email and more: Tom, Pittsburgh PA (blackandgoldgifts), asked about the proper procedure for canceling a sale Gene, Arlington TX (grz2), won the Secret Word Contest.
Griff and Lee discussed the importance of joining eBay Main Street. Patty, Miami FL (theshoppingmom2), called about canceling a transaction because the buyer’s address was invalid. eBay CEO Devin Wenig popped into Griff’s studio, and he and Griff discussed the importance of product identifiers. Lee asked Devin about his vision for ecommerce as outlined in his recent presentation at the World Economic Forum.
Griff and Lee discussed Halloween costume possibilities and whether companion animals count as children. Joel, Valley Stream NY (apantiq), asked if a canceled transaction would count against him under certain circumstances. AJ, Orlando FL (iamajayhuntertoo), weighed in on the question of whether pet owners are parents. Sharman, Birmingham AL (jasminesattic), offered a tip for avoiding SNAD claims (Item Not as Described). She also shared her system for inventory management.
Griff asked listeners to weigh in on a situation wherein a buyer cancelled an item that was an accidental duplicate purchase, and the messaging shows it was the buyer’s error, but the buyer got a notice asking for payment; what do you do? Erin, Tallahassee FL (always411), asked for a listing dish of her item number 301730297094. She received a score of 4.3 tureens. Barry, West Palm Beach FL (treebeardbooks), was suspended for a week due to an alleged duplicate listing that was not actually a duplicate. He would like eBay to come up with a duplicate listing tool.