Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Filter by Categories
Lee's Tips
Seller Resources
Tools & Services

Advice for the Entrepreneur: Lee’s Tip #200

01 Nov 2016 Lee's Tips,Seller Resources

Caveat emptor: “Let the buyer beware.” It’s a warning that dates back to ancient times; no wonder your customers are concerned about placing their trust in you. After all, they’re giving you their hard earned money! You need to be empathetic. And if you don’t have empathy by nature, good news: It can be learned. Just put yourself in your buyer’s shoes.

Remember those times when you’ve called a company’s customer service department — for whatever reason — feeling angry and/or frustrated? Chances are, that’s how your buyer feels, too. When a glitch happens with a sale, it sets off all kinds of alarm bells in the customer’s mind. So right off the bat, you’re dealing with someone who feels worried and defensive. It’s up to you to keep calm, allay their fears, and above all, be kind in resolving their issue(s).

Stay Connected


EBAY RADIO: 2003-2018

Thank you for listening; please enjoy our archived broadcasts and Seller Resources!


Our Sponsors

  • SixBit Logo RGB Clear 250x134

    WorthPoint Logo No Tag Medium

  • ShipStation Logo

  • sponsor-crazylister

    Endicia Logo Newest

  • BULQ Logo Cropped HiRes