Go to eBayOpen.com ASAP to register for eBay Open 2018 (July 24-26 at Mandalay Bay in Las Vegas), because Griff says it’s selling out fast. RaeJean, Cave Creek AZ (holidaysandmemories), asked about using eBay messaging to communicating with buyers.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. Click on the event’s title to see all the details. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Open phones, Contact Us email and more: eBetsy, Dallas TX, called in with her latest Brief. Griff and Lee looked at a stellar eBay for Charity listing. Forrest, Lakewood WA (hulkhauler1), asked about post-transaction communications with buyers. George, Elgin IL (georgek809), had questions about local pickup.
Updates to eBay’s Contact Information Policy! Our guest is Linda Cornelison, eBay’s Senior Manager, Global Customer Trust. Linda replied to an earlier question regarding embedded audio. Griff reminded listeners about seller FAQs and the new option to add a phone number there. Tom, Livonia MI (valaset), asked about contact information changes, while Debbie, Vacaville CA (thebookkiosk), commented on the newly released links changes.
Read the entire 2017 Fall Seller Update at http://www.ebay.com/fall2017.
Our guests for eBay Radio #697 (special Fall Seller Update show) on September 19, 2017, are:
Bob Kupbens, Vice President, B2C Seller Experience & Global Trust: 2017 Fall Seller Update Overview
Linda Cornelison, Senior Manager, Global Customer Trust: Updates to eBay’s Contact Information Policy
Chris Van Wagoner, Senior Manager, Structured Data: Updates to Structured Data (Product Identifiers, Watermarks, Catalog, Bundles and Lots)
Maria Lee, Senior Manager, Buyer & Seller Trust: Updates to eBay Returns
Greg Ross-Smith, Product Activation, Guaranteed Delivery: Updates to Guaranteed Delivery
Liv Ellingsen, Senior Product Manager, B2C Seller Marketing Levers: Updates to Markdown Manager
Gina, Des Moines NM (classysoles), called to ask about estimated shipping times on items she’s purchasing. Lee introduced BULQ Retail Moment #12: Halloween. Ron, Birmingham AL (oilerman21), got a warning from eBay after saying “contact me” in a My Messages email to a buyer. Mark, Rochester MO (geincsales), had a challenge with a SNAD return. Tim, Fort Wayne IN (globalmartplus), asked about message settings.