The advantages of eBay Concierge customer support! Our guest is Andy Lisk, Senior Director, Customer Solutions – North America Buy/Sell & Concierge, eBay. Cindy, San Diego CA (pattycyn), called in to tell Andy how much she loves eBay’s Concierge service.
Our guests for eBay Radio Show #705 on November 21, 2017, are:
Ron, Birmingham AL (oilerman21), asked about eBay Concierge. Lee also gave Ron additional information on smart phones for the hearing-impaired. If you have a hearing challenge, please feel free to reach out to eBay Customer Service by clicking the Message button on the eBay for Business Facebook page at http://www.facebook.com/eBayforBusiness.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. Click on the event’s title to see all the details. To submit your seller group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Griff elaborated on eBay’s new Guaranteed Delivery (http://www.ebay.com/guaranteeddelivery) and how it benefits both buyers and sellers. Lee told Griff that the Multistate Tax Commission (http://www.mtc.gov) and 15 of its member states are offering a 3-month amnesty for online sellers who have fallen behind on remitting sales tax. eBay Concierge also was discussed, and eBetsy, Dallas TX, called in to share her customer service experience via Concierge.
Gary, Silver Springs MD (zxc208), is concerned about the many counterfeit collectible coins listed on eBay. Lynn, Schaumburg IL (daisydog62), got some bad advice from eBay Customer Service. Charlene, Steamboat Springs CO (shermanclare), is encountering a possible glitch involving multiple drafts when listing through the new Seller Hub and also had a question about promotions.
eBay Customer Service strategies for sellers! Our guest is Cie Bay, known on eBay as Top-Rated Seller cie-bay.
Broadcast LIVE throughout the world from the Platinum Ballroom at Bally’s Las Vegas: highlights from eBay Radio show #601 at the eBay Radio Party & Conference! Our guests are:
Marc Gorlin, Founder/CEO, Roadie (http://www.roadie.com)
Chandra Starks, Team Leader, M2M Help Desk, eBay
In honor of 20 Years of eBay, Griff and Lee gave away some vintage eBayana as prizes for correct answers to eBay trivia questions. In addition, attendees vied for the microphone to provide 1-minute tips.
Jason, Saxonburg PA (unashamed7777), called in a correction to a Biblical reference in the prior segment. Paul, Pittsburgh PA (emilio2806), asked if eBay’s Customer Support reps could sabotage his account. Lee told us how to receive Griff’s and her newsletters. Then she read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on “Submit a Seller Event” in the upper right-hand corner of any archives page.