Open phones, Contact Us email and more: Tim, Fort Wayne IN (globalmartplus), encountered a returns glitch due to some missing account settings. Carl, San Diego CA (carlmarxx), received a 3-star DSR for shipping time and was not happy about it.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on “Submit a Seller Event” in the upper right-hand corner of any archives page.
Carl, San Diego CA (carlmarxx), called with a question about mandatory Product Identifiers, which go into effect June 29 as part of the Spring Seller Update. Lynn, Schaumberg IL (daisydog62), asked about low DSRs for which she received defects even though the feedback comments were positive. eBetsy, Dallas TX, announced a well-known and very popular addition to the Featured Speaker roster for the eBay Radio Party & Conference, coming up June 16, 17 and 18 at Bally’s Las Vegas.
Bev, Chicago IL (samican2), has a challenge with items from buyers’ shopping carts requiring immediate payment. From the chat board, doveroh421 asked if a low Detailed Seller Rating (DSR) for shipping and handling charges results in a transaction defect, which prompted a rant by Griff in which he detailed the transaction defect rate requirements (linked from Seller Bookmarks under the Seller Resource tab in the eBay Radio archives). Judy, Salem IN (judybsa), had advice about valuing rare books for Diane, who called in during the first segment. Griff and Lee visited the eBay Radio Seller Resource Center, located under Seller Resources in the eBay Radio archives. Check it out!
Mike, Cincinnati OH (zippy10), called in with an update on his Tuesday challenge with a difficult buyer who didn’t want his item shipped through eBay’s Global Shipping Program (GSP). Edie, Santa Monica CA (dress_to_suit), asked how her items at auction plus shipping will fare in search results against Fixed Price items with free shipping Lynn, Schaumberg IL (dazy-dog62), asked about low DSRs left in error. Tracy, Rhinebeck NY (rightbrainboutique), had a question regarding an unclaimed item returned by USPS that the buyer still wanted.