eBay’s Greg Ross-Smith, Senior Manager, Shipping, popped in to announce that tomorrow (12/15/17) is Free Shipping Day (http://www.FreeShippingDay.com); he also offered some last-minute holiday shipping tips. C.B., Chicago IL (c.b.), asked Greg a shipping question.
Santa Griff gave eBayana to Chris, Grand Junction CO (seriousfun4u); Edie, Santa Monica CA (dress_to_suit), who had a question about store vacation mode; and Debbie, Vacaville CA (thebookkiosk), who shared a holiday shipping experience.
Open phones, Contact Us email and more: Lee reminded listeners to check out the 2nd episode of eBay’s Open for Business podcast at http://www.ebay.com/openforbusiness. C.B., Chicago IL (c.b.), asked if FedEx shipping will qualify for Guaranteed Delivery.
Walt, Bowling Green IL (goodyguy11), needs to figure out his tax liability and also had a shipping question. Karin, Springfield OH (stainedglasskarin), won the Secret Word Contest. Griff and Lee shared Priority Flat and Regional Rate shipping tips. Patty, Miami FL (theshoppingmom2), asked about shipping via Flat Rate Envelope.
USPS, UPS and FedEx all have raised their rates, starting with UPS on December 26, 2016, followed by FedEx on January 2, 2017, and USPS as of January 21, 2017. eBay’s shipping calculator and eBay Labels are likewise being updated with these new rates. Make sure your shipping prices on your active listings reflect them, too.
If you use calculated shipping, check that all your listings have accurate package weights and measurements. Your listings will show the new rates automatically once they take effect.
If you use flat rate shipping, review your listings to see if your flat rate covers the price increases. You may have to raise your flat rate charges to maintain the same profit level.
If you offer free shipping, review your listings to see if your prices can absorb the extra costs, or if you should make adjustments to your prices.
And remember: Using eBay labels can help you save up to 25% on USPS domestic Priority Mail and up to 37% on domestic FedEx services. Tracking is uploaded automatically, plus you get free supplies and free package pickup.
Griff opened the show with a correction about how free shipping works with Google Shopping. Julie, Las Vegas NV (julies*jems), had an issue with her old store name shopping up in her listings. Lee invited Julie to the eBay Radio Party & Conference, coming up June 16, 17 and 18 at Bally’s Las Vegas; the event is already more than halfway sold out, so register now and reserve your group-rate hotel room at http://www.erVegas.com. Beverly, Norwalk CA (kshemi), asked about calculating shipping rates with Google Shopping and the Get It Fast option in the Sell Your item form.
Open phones, Contact Us email and more: Tim, Fort Wayne IN (globalmartplus), wrote to ask whether he should select calculated or flat rate shipping when offering free shipping in order for his items to show up in Google Shopping. Forrest Thompson, Lakewood WA (hulkhauler1), asked where to find the third eBay Radio show (hint: It’s eBay Radio’s Top-Rated Seller Hour, from 1-2pm PT on Tuesdays).
Kay, Tampa FL (k-a13), told us about her experiences with listing an Oscar replica statuette and a onesie, including how her onesie listing was removed due to a VeRO violation. Heidi, Yardley PA (casualspirit), asked what to do with her inventory of winter coats now that warmer weather is here and whether those inactive listings will drag her active listings down in search.
Lee told listeners how to find the eBay Radio Group newsletter, which contains instructions on how to subscribe to it and, on Tuesdays, includes the Secret Word. She also gave an update on registrations for this year’s eBay Radio Party & Conference; register now and reserve your $63 hotel room in Bally’s North Tower by going to http://www.erVegas.com. Remember, for the last 3 years, this event has sold out quickly! Ruth Ann, Leesburg FL (can-do-lady), asked about changing her listings from auction format to fixed price; why the eBay Stores door icon is sometimes red and sometimes blue; and why the eBay Radio Party & Conference is always held in Las Vegas.
Edie, Santa Monica CA (dress_to_suit), wrote in to say she’d sent screenshots to Griff of her item’s listing in Google search and Google Shopping. Michael, IN (skating2fast), asked how to delete out-of-stock listings. Lee talked Griff into buying a fabulous (and expensive) tie for his upcoming Washington, DC, eBay Fly-In trip in April. She also read a translated press release from eBay France concerning eBay’s mobile app for the Apple smart watch. Cindy, San Diego CA (pattycyn), had a question about flat rate vs. calculated free shipping.
Open phones, Contact Us email and more: Paul, Sarasota FL (wisebuyoutlet.c0m), wrote in with an easy way to use Selling Manager to spot which listings have free flat rate shipping versus which have free calculated shipping (only those with free calculated shipping are sent to Google Shopping). Bobbie, Encino CA (scrabblebobbie), asked what all she gets with her new eBay Store, aside from more free listings. First-time caller Staci, Chicago IL (rightbrainboutique), gave a tip for organizing inventory.
Nan, Morristown NJ (junquepro), asked whether free shipping needs to be flat rate or calculated in order to appear in Google Shopping. Lee announced the special first-day topic for this year’s eBay Radio Party & Conference, June 16-18 at Bally’s Las Vegas. Becky, Albuquerque NM (teddysmom3), won the Secret Word Contest.