Paul, Sarasota FL (ask-a-q-no-soup-4u), asked about prepaid returns. BULQ (www.BULQ.com) debuted their Father’s Day Retail Moment. Ron, Birmingham AL (oilerman21), asked how the Global Shipping Program (GSP) figures into free international returns. John, Southbridge MA (sylvester_investments), wondered what Good ‘Til Cancelled (GTC) means; he’s just opened a Basic Store and also wanted to understand how free listings work.
Open phones, Contact Us email and more: Staci, Woodstock IL (rightbrainboutique), asked Lee to please repeat the URL for the site-wide free listing promotion discussed in the previous segment. Find it at http://www.ebay.com/promo/2015/1028/sellnow.html, or check the Promotions module on your All Selling page. Lee showed Griff an item she wants him to get her for her birthday. Vanessa, Gilbertville PA (gypsyslair), is concerned about her listings’ placement in search now that they are watermarking their photos. Griff and Lee checked out her item number 361402311274.
Site-wide promotions and new free listing allotments! Our guests are Brian Burke, eBay’s Director of Seller Experience, and Marci Thurston, Senior Manager for Seller Experience.
Griff and Lee reminded sellers to use their newly released additional free listings for Halloween, Thanksgiving, Hannukah, Christmas and other holiday-related items. Lee told us about eBay’s new Big Things Start Small microsite at http://www.ebay.com/big; go there to sign up for updates and get your first free entry in the Big Things Start Small Sweepstakes, which will run November 1-23. (The prizes are fantastic!) Ken, Birmingham AL (jellybellydist), asked what to do about 2 eChecks that bounced.
Lee asked an eBay trivia question to be answered only by someone from the chat board; Billy, Torrance CA (hotbid22), and Patty, Long Beach CA (whoohoodepot), called in simultaneously with the correct answer and each won a $25 gift certificate for shipping supplies from Bubblefast (http://www.bubblefast.com). Ed, Hernando FL (lil_bit_of_texas), called in about an item that arrived damaged after being shipped through eBay’s Global Shipping Program (GSP).
Open phones, Contact Us email and more: eBay’s Brian Burke, Director, Voice of the Seller, and Marci Thurston, Senior Manager, Seller Experience, stayed on to discuss the new pricing updates. On the chat board, hotbed22 wished that Premium Store subscribers also got more free listings. Tom, Pittsburgh PA (blackandgoldgifts), asked about selling limits. Kathy, Casper WY (catch_all_corner), would like an intermediate store level between Premium and Anchor.
Back on the chat board, gypsyslair pondered the question of whether to opt for 1 Premium Store subscription or 2 Basic Store subscriptions. Brian and Griff reminded us that tomorrow’s Weekly Chat with eBay Staff (http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Weekly-Chat-Abo…) from 1pm-2pm PT will be all about the new pricing updates. Louise, Colorado Springs (herbscraftsgifts), wanted to know eBay’s point of view with regard to the durations of the additional free auction-style listings in Collectibles and Fashion categories.
Pricing updates! Our guests are eBay’s Brian Burke, Director, Voice of the Seller, and Marci Thurston, Senior Manager, Seller Experience.
Griff gave an overview of today’s show and introduced the eBay Radio News with Lee Mirabal. Stories include insertion fees,Nova Scotia and PEZ dispensers. Griff and Lee agreed that the new pricing update, with its increased free listing allotments, is a good thing.
Open phones, Contact Us email and more: John Lee, eBay’s Director of Pricing & Monetization, and Marci Thurston, Senior Manager of Pricing & Monetization, stayed on to talk fee changes with Griff and Lee as well as to take calls. Sharon,Freemont OH (cookiesparadiso), is not happy with the changes to her free listings in the 2015 Spring Seller Update.Mesha, Des Moine, NM (classysoles) had a photography question for Griff.
Price change: unlimited insertion fee credits for auction-style listings that end in a sale! Our guests are John Lee, eBay’s Director of Pricing & Monetization, and Marci Thurston, Senior Manager, Pricing & Monetization.
Griff and Lee discussed the Spring Seller Update’s fee and listing feature changes, which go into effect tomorrow, May 1. In addition Griff told us about an exciting new eBay Radio feature that launches next Tuesday, May 5, starring Coach Jack (Jack Dalton, eBay’s Senior Analyst for Pricing). Coach Jack will take a look behind the scenes at the back end of your eBay store or listings and suggest ways to tweak your selling strategies to save you money and hopefully increase your views and conversions. To have your store or listings considered for review by Coach Jack, send email ASAP to [email protected] with your eBay seller ID.
Lee also announced that there will be an eBay webinar next Wednesday, May 6, on Promotions Manager, the new tool for eBay Store subscribers; register now (because these webinars sell out quickly) at http://www.ebay.com/webinars.
Be sure to enter the Original Hipster Mom Sweepstakes before May 10, for a chance to win $1,000 and a Mother’s Day feature on eBay’s home page. Just follow @eBay on Instagram; post a picture of your mom with hash tags #eBayOGHipsterMom and #sweeps; and tell eBay why your mother is the original hipster mom.