Griff explained to Lee how eBay’s new Returns Calculator works: It estimates how much you should add to the price of each item you sell to compensate for the cost of free returns. Lee shared Summer Seller Update changes that go into effect in July.
Vanessa, Gilbertsville PA (gypsyslair), stayed on for an informal listing dish.Edie, Santa Monica CA (dress_to_suit), had a question about SNAD returns (those categorized as “Not as Described”), which led Griff to once again recommend testing free returns.
Paul, Sarasota FL (ask-a-q-no-soup-4u), asked about prepaid returns. BULQ (www.BULQ.com) debuted their Father’s Day Retail Moment. Ron, Birmingham AL (oilerman21), asked how the Global Shipping Program (GSP) figures into free international returns. John, Southbridge MA (sylvester_investments), wondered what Good ‘Til Cancelled (GTC) means; he’s just opened a Basic Store and also wanted to understand how free listings work.
Open phones, Contact Us , and more: eBetsy called in with her latest Brief, reminding sellers that today is the day that returns policy changes outlined in the Spring Seller Update go into effect; unless you offer one of the 5 approved return policy, your new and revised listings will not update. Lee shared some interesting eBay statistics, then Griff and Lee took turns reading “6 Ways to Get More from Your Store” from eBay for Business. .
eBetsy called in with breaking news: Starting May 15, 14-day returns will only be available in a few categories; options will be no returns, 30- or 60-day returns, or 30- or 60-day free returns, and new or revised listings that don’t meet this standard will not be posted.
C.B., Chicago IL (c.b.), called in with a question about lowball Best Offers and won eBayana. Griff and Lee re-dished the listing for item number 173302367414; Bruce, Rockford IL (hugo5178), received a score of 5 tureens and won a limited edition eBay Radio dish towel!
As of May 15, 2018, 14-day returns will no longer be an option except in a very few categories. Available options will be No Returns, 30- or 60-day returns, or 30- or 60-day FREE returns. Use BEAR (eBay’s bulk edit and relist tool) to revise your listings. eBay Open 2018 (July 24-26 at Mandalay Bay, Las Vegas) is selling out fast. Register now and book your room at eBayOpen.com.
Be sure to get to Vegas in time for the Dallas eBaybes & eMales’ unofficial meet & greet on Monday night, 6pm-10pm PT at the fabulous Skyfall Lounge at Mandalay Bay. Venue dress code is “upscale casual”; think eBay colors! Griff and Lee reviewed the 5 categories for eBay’s 2018 SHINE Awards (eBay.com/ShineAwards).
Griff and Lee shared the eBay Radio Seller Events Calendar, located under the Seller Resources tab in the eBay Radio Archives. Just go to eBayRadio.com and click on “PAST EPISODES” in blue text to get to the eBay Radio archives, then find Seller Events under the Seller Resources tab. Click on the event’s name to see all the details, including a link to the event page.
Calculating the cost of free returns! Our guest is eBay educator Carolyn “CJ” Jacinto, known on eBay as Top Rated Seller xoxmas.
Why I switched to free returns! Our guest is Vikki Eagan, known on eBay as Top Rated Seller lvpinkpanther.
Our guests for eBay Radio Show #714 on March 6, 2018, are: