Devin Wenig, CEO of eBay Inc., stayed over from the previous segment to continue his “eBay Executives Unplugged” interview, discuss eBay, and take calls from listeners. First-time caller Phillip, Orlando FL (winningdotdeals), inquired about sales strategies. C.B., Chicago IL (c.b.), asked about eBay’s brand image. Beth, Levittown PA (woadieland), requested an East Coast eBay Open and asked about a change to the Search filter for Sold items. Ron, Birmingham AL (oilerman21), had a question about applying immediate payment required to accepted Best Offers.
Open phones, Contact Us email and more: Lee read 2 questions from listener Phil (raer_town, raer_city and raerstuff), who asked about immediate payment as well as the Send Offer option in My Messages. Lupe, Reston VA (hapachico), called with a comment about international returns.
Open phones, Contact Us email, and more! Guests Shefali Singla and Claire Xiao from eBay Advertising stayed on to take calls about Promoted Listings (http://www.ebay.com/promotedlistings). Send your Promoted Listings questions to [email protected]
Ron, Birmingham AL (oilerman21), called to ask about Promoted Listings for single-quantity items, as did Gina, Des Moines NM (classysoles), who wanted to know how to set payment rates. Ken, Birmingham AL (jellybellydist), called with questions about Guaranteed Delivery. Bev, Chicago IL (samican2), asked where to find trending rates for single-quantity listings.
Bev, Chicago IL (samican2), has a challenge with items from buyers’ shopping carts requiring immediate payment. From the chat board, doveroh421 asked if a low Detailed Seller Rating (DSR) for shipping and handling charges results in a transaction defect, which prompted a rant by Griff in which he detailed the transaction defect rate requirements (linked from Seller Bookmarks under the Seller Resource tab in the eBay Radio archives). Judy, Salem IN (judybsa), had advice about valuing rare books for Diane, who called in during the first segment. Griff and Lee visited the eBay Radio Seller Resource Center, located under Seller Resources in the eBay Radio archives. Check it out!