Small Business Saturday – it’s a big deal! Our guest is Jennifer Deal, Marketing Manager, B2C Seller, eBay.
Our guests for eBay Radio Show #705 on November 21, 2017, are:
Bob Kupbens, eBay’s Vice President, B2C Selling & Global Trust, popped in to give a brief overview and recap of 2017 accomplishments along with a rundown of what eBay is doing to support sellers during Cyber Week, especially for Small Business Saturday (SBS); check out eBay’s SBS hub at eBay.com/SmallBusinessSaturday.
Laura, Boulder Creek CA (helpingtime), asked about discounted shipping prices being visible to buyers leaving feedback. Amanda, Brooksville FL (abprules), asked which shipping option shows up when qualifying for Guaranteed Delivery. Patty, Miami FL (theshoppingmom2), is organizing an eBay event. ArvaDell, Pebble Beach CA (pebblesbythesea), asked about shipping discounts showing up on customs forms.
Griff gave an overview of today’s show and introduced the eBay Radio News with Lee Mirabal. Stories include an exclusive Coca-Cola collectible; Small Business Saturday on eBay; and a holiday Airstream. Griff and Lee discussed eBay’s newly launched Small Business Saturday (SBS) hub at eBay.com/SmallBusinessSaturday.
First observed in the United States on November 27, 2010, Small Business Saturday (SBS for short) is a counterpart to Black Friday and Cyber Monday, which feature big box retail and e-commerce stores respectively. SBS encourages holiday shoppers to shop small. That’s a big deal on eBay, which has launched a dedicated landing page for the occasion at https://www.ebay.com/SmallBusinessSaturday.
In addition to showcasing super SBS deals, the micro-site tells shoppers, “eBay has helped small businesses thrive for years. Many of our smaller sellers have been eBay members for years and have impressive quantities and selections of merchandise that fits your specific definition of perfect. Plus, you’re helping to keep smaller businesses thriving by helping them achieve their dreams.”
In addition, under the subtitle “Three Good Reasons to Shop on Small Business Saturday…and Every Day”, reason number 1 is “Unique products. Sometimes, big box chains are a blessing. But to find true treasures, one-of-a-kind gift ideas and specialty items, a small business is where it’s at. You’ll be able to find gifts and products that mean something more, and leave you and your recipient with a smile on your face.”
Also featured at eBay’s Small Business Saturday hub are three “ Tips for Finding Reliable Sellers”:
If your ideal find comes from a small business that’s a Top Rated Seller or consistently has positive ratings and feedback from buyers, you’re on the right track. This way you’ll know the seller is focused on quality and customer satisfaction.
When a seller provides complete information…plus clear photos…on the items they’re offering, it’s a good sign they’re going the extra distance to ensure your satisfaction and complete a sale. The more specific information, the better…both for you, and for them.
A successful…and smart…small business seller on eBay is also more likely to provide convenient and easy shipping options, such as Global Shipping or Fast ‘N’ Free Shipping. When they do, it offers quicker delivery, while you can keep track of your shipment.
Don’t forget to shop small this season, on Small Business Saturday and all year round!
Ron, Birmingham AL (oilerman21), called in to further discuss the Performance page in Seller Hub. Griff shared strategies for using Promotions Manager and Promoted Listings. Forrest, Lakewood WA (hulkhauler1), asked about the Global Shipping Program (GSP).
Lee told Griff about eBay’s First Minute Deals and Price Matching Guarantee and reminded listeners that Black Friday, Small Business Saturday and Cyber Monday are just 3 short weeks away. Sylvia, Springfield,OR (redleader98), answered Griff’s musical trivia question and won a $25 gift certificate for shipping supplies from Bubblefast (http://www.bubblefast.com).
On his own while Lee is in Florida meeting her great-grandchildren, Griff shared Black Friday, Small Business Saturday, and Cyber Monday statistics. Debbie, Vacaville CA (thebookkiosk), called in to audition for Lee’s co-host spot. Edie, Santa Monica CA (dress_to_suit), mixed up 2 items when she shipped them; what to do?
Small Business Saturday 2016 on eBay! Our guest is Bob Kupbens, Vice President, B2C Selling, eBay Inc.
Open phones, Contact Us emails and more: Monique, Knoxville TN (nilas_fashions) answered Lee’s fourth trivia question; Ron, Birmingham AL (oilerman21), answered Lee’s final trivia question. Both won eBay-branded holiday shipping supplies.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on “Submit a Seller Event” in the upper right-hand corner of any archives page.
Our guests for eBay Radio Show #663 on November 22, 2016, are: