Open phones, Contact Us email and more: Lee shared her entrepreneurial tip for this week. Diana, CA (grammylew7), has a problem with non-paying buyers for items purchased with Best Offer.
First-time caller Randall, St. Augustine FL (375hpsupersportcamero), called from a parking lot to ask about Seller Protection. Lee asked another eBay trivia question; Sandy, Poway CA (moovin), won an eBay-branded USB car charger from The eBay Shop (http://www.theebayshop.com) for being the first to call in with the right answer. Elaine, IL (942elaine), asked how many colors of an item can be included in a multi-variation listing. John, Southbridge MA (investincollectibles), incurred transaction defects for canceling unpaid transactions rather than opening unpaid item cases and asked how long those defects will stay on his record.
Griff and Lee discussed the upcoming Holiday Selling webinar this Monday, October 5, from 11am-12:30pm PT; sign up via the link at http://www.ebay.com/webinars. John, Southbridge MA (phipps2000), asked about what to do about fraudulent bidders who then don’t pay. First-time caller Richard, Snellville GA (thecentre777), had an issue with a package shipped via the Global Shipping Program 9GSP) that arrived in Kentucky empty. Another first-time caller, Michael, Inverness FL (mainelyirish207), asked for a listing dish of item number 381416657392. He was held over until the next segment.
Johnnie, Casa Grande AZ (jomax44), recounted a discussion at her meetup group, Casa Grande Online Sellers, about non-paying bidders and bidder history. Christi, Dumfries VA (u_r_famous), offered a tip about using Markdown Manager. Paul, Sarasota FL (wisebuyoutlet.c0m), shipped a cellphone to Zambia via USPS First Class International Mail, and it seems to be lost in transit. He also asked about the Global Shipping Program (GSP) and refunding customs fees.
Jason, Saxonburgh PA (unashamed7777), heard a rumor that eBay will be prohibiting the sale of books and DVDs. Griff debunked the eBay myth of rolling blackouts. Deborah LaBoo asked when the 2015 eBay Radio Party & Conference will open registration and volunteered to help at the event. (Thanks, Deborah! We love our eRPC volunteers!!)