Open phones, Contact Us email, and more: Edie, Santa Monica CA (dress_to_suit), had a problem when she put her store on vacation; Griff reviewed the correct procedure for doing so. Lily, Deland FL (lilysloft), found watermarks on her photos.
Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. Click on the event’s title to see all the details. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on “Submit an Event” in the upper right-hand corner of any archives page.
Griff gave an overview of today’s show and introduced the eBay Radio News with Lee Mirabal. Stories include watermarks on eBay photos; Free Shipping Day; and eBay’s Holiday Airstream. Lee told Griff that the original eBay Radio mobile app is no longer supported and must be updated to the new, Triton-powered version.
Lee told Griff about eBay’s new voice-activated Shopping Assistant and updated “What’s It Worth” functionality. Griff shared his experiences with eBay’s new Image Search. eBetsy, Dallas TX, called in with breaking news regarding watermarked photos.
Guaranteed Delivery, a.k.a. eGD (http://www.ebay.com/guaranteeddelivery), launched to buyers yesterday and will be the topic of a free webinar tomorrow, September 29, from 1pm to 2pm PT. To sign up, go to http://www.ebay.com/rpp/mso-webinars. Sharon, Fremont OH (cookiesparadiso), had a question about Markdown Manager. Griff and Lee discussed the upcoming ban on watermarks on seller images. From the chat board, priceauctioneer is encountering seller stock-outs as a buyer.
Bob Kupbens assured us during last Tuesday’s show that the 2017 Fall Seller Update is designed to help people find what they want on eBay. The goal is to help sellers create the right offers — and get your listings in front of more buyers. We encourage all of you to read the ENTIRE Seller Update at eBay.com/Fall2017 and learn how to implement these new initiatives to help you sell more this Fall. The update is broken into three major categories:
1. Listing Visibility
You’ll be able to increase exposure with eBay Guaranteed Delivery, Markdown Manager and Promotions Manager updates, bundles and lots, and eBay Questions & Answers…Q&A for short.
2. Policy updates to improve performance
Read the entire 2017 Fall Seller Update at eBay.com/Fall2017.
Updates to structured data: product identifiers, watermarks, the eBay catalog, and bundles and lots! Our guest is Chris Van Wagoner, eBay’s Senior Manager, Structured Data. Gina, Des Moines NM (classysoles), asked about required UPC codes as product identifiers for brand-name clothing.
Read the entire 2017 Fall Seller Update at http://www.ebay.com/fall2017.
Our guests for eBay Radio #697 (special Fall Seller Update show) on September 19, 2017, are:
Bob Kupbens, Vice President, B2C Seller Experience & Global Trust: 2017 Fall Seller Update Overview
Linda Cornelison, Senior Manager, Global Customer Trust: Updates to eBay’s Contact Information Policy
Chris Van Wagoner, Senior Manager, Structured Data: Updates to Structured Data (Product Identifiers, Watermarks, Catalog, Bundles and Lots)
Maria Lee, Senior Manager, Buyer & Seller Trust: Updates to eBay Returns
Greg Ross-Smith, Product Activation, Guaranteed Delivery: Updates to Guaranteed Delivery
Liv Ellingsen, Senior Product Manager, B2C Seller Marketing Levers: Updates to Markdown Manager
Griff and Lee read “Why You Must Learn to Delegate – And How To Do It”, adapted from a post by Rieva Lesonsky at http://blog.fundinggates.com. Pricing changes detailed in the 2017 Spring Seller Update (http://www.ebay.com/sellerupdate) go into effect next Monday, May 1.
Lee reminded listeners to check out Episode 7 of eBay’s Open for Business podcast, which drops today. It’s titled “Hiring, Firing and Scaling…Creating a Workplace Culture”. To listen and subscribe via iTunes, GooglePlay, Stitcher or RSS feed, go to http://www.ebay.com/openforbusiness. Cindy, San Diego CA (pattycyn), asked about using watermarks on her photos.
Griff and Lee congratulated eBay Radio listener Theresa Cox on her success with Promoted Listings. Richard (rjpasini-com) shared a heartwarming mermaid tale. Griff and Lee read “5 Common Shipping Assumptions”, adapted from a post by Shana Champion in the eBay for Business Blog at http://www.ebayforbusinessblog.com. Raejean, Cave Creek AZ (holidaysandmemories*), asked about photo overlays vs watermarks.
C.B., Chicago IL (c.b.), and eBetsy, Dallas TX (acquisator), shared information about watermarking photos via eBay’s Sell Your Item (SYI) form. Lee shared fashion photography tips from the eBay Photo Center at http://www.ebay.com/photocenter.