Open phones, Contact Us email and more: Sharman, Birmingham AL (jasmines attic), wrote in to ask if she should exclude some countries. Griff and Lee discussed upcoming changes to make selling easier, learn more at http://www.ebay.com/weare20. First-time caller Lisa, Rio Rancho NM (123goforit2011), was the winner of the Secret Word Contest. She also shared an uplifting tale of how she salvaged the sale of an item she couldn’t find to ship (we’ve all been there…).