Griff told us about an item returned to him as an Item Not As Described. Griff shared the three elements of customer service that he finds most important. (For more details, read Shana Champion’s entire article in the eBay for Business blog at http://for-business.ebay.com.)
Paul, Sarasota FL (wisebuyoutlet.c0m), asked about the removal of the Print button from item pages. Lee announced that the FCC today approved robust rules of the road to control the speed of the internet, maintaining net neutrality. She also brought up a moral issue in regards to thrifting and asked listeners to call in their opinion: Are clothes left on a sales rack fair game to purchase?